Front of House Manager

KEO KU JANG LP

Front of House Manager

Parsippany, NJ
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Employee discounts

    Flexible schedule

    Opportunity for advancement

    Paid time off

    We are seeking a dedicated Front of House Manager to oversee the daily operations of Madmen Kitchen. A fit candidate will have a passion for the food industry, resilient leadership skills, and experience in managing front-of-house operations. Madmen Kitchen is a start-up elevated fast food restaurant that is set to open in early June. The hours of operation will be 2pm to 10:30pm (Tuesday-Thursday), 2pm to 1am (Friday and Saturday), and 12pm to 10:30pm (Sunday).

    Responsibilities:

    • Manage and lead the front-of-house staff: cashiers, bussers, and delivery drivers
    • Ensure excellent customer service satisfaction
    • Oversee orders in-person, online, by phone, and wait times
    • Train new employees on service standards and company policies
    • Coordinate with the kitchen staff to ensure timely food delivery
    • Handle customer inquiries, comments, and complaints promptly and professionally
    • Make sure to keep a clean and organized front of house environment - Monitor inventory levels for front-of-house supplies
    • Collaborate with the back-of-house team to maintain a seamless customer experience

    Experience:

    • Previous experience in a hospitality management role
    • Proficiency in LINGA POS or a similar point-of-sale system
    • Strong leadership, communication, and interpersonal skills
    • Knowledge of catering procedures and event planning
    • Ability to train new staff members and conduct future interviews
    • A basic background in the food industry

    *A Food Safety Certification of 5 years is required for this position, if you do not have this the employer will pay and provide you with one.

    *The application process will require a 2-interview process.

    • The knowledge of how to speak and or understand basic Spanish is an advantage.

    If you are a leader with a passion for hospitality, strong work ethic, and possess the necessary skills to fit in this role, Madmen Kitchen invites you to apply for the position of Front of House Manager.