Job Description
We are seeking a detail-oriented and adaptable Frontline Support Specialist to join our growing team. In this role, you will be responsible for handling a variety of client and participant inquiries and troubleshooting technical issues through email-based support.
Key Responsibilities:
Process and respond to client tickets and requests received through our CRM and email channels
Troubleshoot login, navigation, and other technical problems experienced by clients and participants
Escalate complex issues to the appropriate internal teams for resolution
Maintain accurate records and documentation in our systems
Adapt to changing priorities and assist with ad-hoc tasks as needed
Compensation: $70k-$80k
Qualifications
Qualifications:
5-10 years of experience in a customer service, technical support, or client-facing role, preferably in the financial services or technology industry
Excellent written communication and problem-solving skills
Ability to navigate multiple software systems and learn new technologies quickly
Self-motivated with a proactive approach to identifying and resolving issues
Strong organizational skills and attention to detail
Comfortable working independently in a remote environment
Additional Information
About the Company:
** _ _Talent Navigation Experts is an Equal Opportunity/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer.__**