While employed at OWD, you will find yourself collaborating with an incredibly talented team on work that is challenging, engaging, and rewarding. You will have the opportunity to use your knowledge, skills, and experience to their full potential, achieving both professional and personal success.
As an Fulfillment Specialist Assistant (FSA), you will be essential in creating a world-class service experience for our clients and must be passionate about providing flawless customer service. This person will be a point of contact for all warehouse or shipping-related inquiries. An AMA is expected to have in-depth shipping knowledge, be familiar with warehouse operations, and quickly and professionally respond to client needs.
If you are looking for an opportunity to grow and advance while making a positive impact on the very future of our business, this is the job for you!
RESPONSIBILITIES
Research and resolve client issues or concerns relating to fulfillment and order processing
Generate reports for clients
Track and manage work orders
Proactively monitor the clients’ account
Demonstrate expert knowledge of OWD operations, policies, procedures, and additional services
Collaborate with other departments to accomplish goals
Inform OWD leadership about important client opportunities, events, and concerns
Infrequent travel may be required for this role
KEY QUALIFICATIONS
Client relations experience (2+ years)
Wide-ranging knowledge of B2C E-Commerce fulfillment trends and technologies
Excellent interpersonal skills
Effective communication (verbal and written) and problem-solving skills
Professional user-level knowledge of Windows or MacOS software
Expert use of MS Office Suite (Word, Excel, etc.)
Ability to create and analyze graphs and reports
Strong work ethic, integrity, energy, and drive
BENEFITS & EMPLOYEE PERKS
401k with company match
Medical options
Dental and Vision Insurance
Free teladoc by HealthiestYou
Generous PTO accrual policy
Aflac supplemental insurances
Life Insurance (provided free-of-charge for all full-time associates)
Get paid to read with the OWD Book Club
Holiday pay
Seasonal celebrations
One World Direct (OWD) is a 3rd party e-commerce fulfillment company embarking on an ambitious growth plan and We're looking for more powerhouses who embody our Core Values of Positive Impact, Integrity, Clarity, Nimble, Innovation, and Forward Thinking that will allow us to continue serving our clients with high-quality service.