We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Must possess a hospitality attitude to promote a positive guest experience. • Must possess creative problem-solving skills. • Hotel Front Desk Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. • Performing all check-in and check-out tasks. • Managing online and phone reservations. • Processing of payments, including proper credit card verification and processing. • Register guests and collect necessary information (like contact details and exact dates of their stay). • Welcome guests upon their arrival and assign rooms. • Provide information about our hotel, available rooms, rates, and amenities. • Respond to clients’ complaints in a timely and professional manner. • Liaise with our housekeeping team to ensure all rooms are clean, well maintained, and fully furnished to accommodate guests’ needs. • Maintain updated records of bookings and payments. • Handling customer complaints, listening to the guests, empathizing, and taking corrective measures to rectify the issue. • Ensure suites are clean and properly stocked with supplies, according to Brand Standards. • Ensure all Safety and Security processes and procedures are in place, followed, and utilized. • Report to the Resident General Manager any items that are in need of maintenance or any safety issues observed. • Know all hotel emergency procedures. Quality Adherence: • Maintain the cleanliness of the rooms and the property. • Making guest beds, which includes pulling beds out, cleaning floors under beds and changing linens. • Cleaning showers, sinks, counter tops, bathtubs, toilets, bathroom floors, and fixtures. • Replacing soiled towels with clean towels. • Dusting furniture, window seals, and fixtures. • Cleaning windows and mirrors; Vacuuming or sweeping and moping rooms. • Transporting all supplies required to accomplish tasks, utilizing standard supply cart. • Picking up trash in the parking lot, emptying exterior trash cans, and cleaning the building exterior. • Keeping vending and guest laundry areas clean.. Qualifications: • High school diploma, GED, or equivalent • Comfortable taking telephone calls and mitigating stressful situations • Exhibits working knowledge of Microsoft Office and reservation management systems • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • 1+ year of hotel industry experience or related job preferred Compensation: $16

• Must possess a hospitality attitude to promote a positive guest experience. • Must possess creative problem-solving skills. • Hotel Front Desk Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. • Performing all check-in and check-out tasks. • Managing online and phone reservations. • Processing of payments, including proper credit card verification and processing. • Register guests and collect necessary information (like contact details and exact dates of their stay). • Welcome guests upon their arrival and assign rooms. • Provide information about our hotel, available rooms, rates, and amenities. • Respond to clients’ complaints in a timely and professional manner. • Liaise with our housekeeping team to ensure all rooms are clean, well maintained, and fully furnished to accommodate guests’ needs. • Maintain updated records of bookings and payments. • Handling customer complaints, listening to the guests, empathizing, and taking corrective measures to rectify the issue. • Ensure suites are clean and properly stocked with supplies, according to Brand Standards. • Ensure all Safety and Security processes and procedures are in place, followed, and utilized. • Report to the Resident General Manager any items that are in need of maintenance or any safety issues observed. • Know all hotel emergency procedures.Quality Adherence: • Maintain the cleanliness of the rooms and the property. • Making guest beds, which includes pulling beds out, cleaning floors under beds and changing linens. • Cleaning showers, sinks, counter tops, bathtubs, toilets, bathroom floors, and fixtures. • Replacing soiled towels with clean towels. • Dusting furniture, window seals, and fixtures. • Cleaning windows and mirrors; Vacuuming or sweeping and moping rooms. • Transporting all supplies required to accomplish tasks, utilizing standard supply cart. • Picking up trash in the parking lot, emptying exterior trash cans, and cleaning the building exterior. • Keeping vending and guest laundry areas clean..