The Team Member is responsible for providing exceptional guest service while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position operates under the direction of the Store Manager, Assistant Managers, and Shift Coordinators. This position has direct interactions with Guests and members of the field operations team.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets guests with a smile while receiving orders and processing payments
• Prepares and packages food and drink products
• Responsible for maintaining the cleanliness of the restaurant at all times including dining room, restroom & exterior
• Maintains health and safety standards in work areas
• Unloads and stocks inventory items as needed
• Prompt and regular attendance on assigned shifts

QUALIFICATIONS AND SKILLS:

• Must be at least 18 years of age
• Comfortable working in a fast paced environment
• Ability to interact in a positive and professional manner with guests and coworkers
• Willingness to learn all areas of restaurant operations & work multiple stations
• Available to work evenings, weekends and holidays

Legal Requirements:

• Minimum Age : Typically 18 years old or older (depending on the role and local labor laws).
• Work Authorization : Proof of eligibility to work in the country .

Security Requirements:

• Background Check : Must pass a comprehensive background check to comply with TSA and airport regulations.
• TSA Security Badging : Must obtain an airport-issued security badge, which involves additional screening and fingerprinting.
• Drug Testing : Some airports or employers require pre-employment drug screening.

Availability & Scheduling:

• Flexible Hours : Ability to work early mornings, late nights, weekends, and holidays, as airports operate 365 days a year.
• Reliable Transportation : Dependable access to the airport, especially during off-peak hours when public transportation might be limited.

Experience & Skills:

• Customer Service Skills : Experience in providing excellent service to diverse travelers is often preferred.
• Food Handling Certification : In some locations, a valid food handler's permit or certification may be required.
• Language Skills : Fluency in English is usually required, with additional languages considered a plus for communicating with international travelers.

Physical Requirements:

• Endurance : Ability to stand, walk, and perform physical tasks for extended periods.
• Lifting Ability : Capability to lift up to 25-50 pounds if necessary for stocking or moving supplies.

Personal Traits:

• Professionalism : Must maintain a neat appearance and adhere to uniform/dress codes.
• Adaptability : Ability to work in a fast-paced, high-pressure environment with diverse customers.
• Punctuality : Consistent timeliness is critical to meet the demands of the airport schedule.