Benefits:

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job Title: Full-Time Customer Support Representative

Company Overview: We are a dynamic communications and sales firm partnering with the industry’s leading clients to create seamless solutions for damaged auto glass. Our mission is to help customers through every step of the process, from setting up claims to ensuring their auto glass needs are fully resolved.

Job Description: We are seeking a dedicated and customer-focused Customer Support Representative to join our team. Each of our new Customer Support Representatives starts by learning the basics of our company values and the clients we proudly represent. We encourage our team members to determine their paths to success as we provide them with the resources and information necessary to excel. In this role, you will:

Assist customers in setting up and managing glass claims, ensuring a smooth process from start to finish.

Conduct windshield inspections and schedule appointments for our skilled glass installers.

Handle all consumer interactions with confidence, professionalism, and enthusiasm while maintaining compliance with client guidelines

Promote our services and address any customer concerns, providing exceptional support throughout.

Requirements:

Strong communication and interpersonal skills.

A proactive attitude and the ability to handle customer inquiries efficiently.

Organizational skills to manage schedules and follow up on claims.

Reliable and always willing to go above and beyond

Ability to learn from others and work in a team-based environment

Previous customer service experience is a plus but not required—we’re happy to train the right candidate!

Schedule:

Day shift

Monday to Friday

Weekends as needed

Compensation: $800.00 - $1,200.00 per week