Benefits:

Employee discounts

Flexible schedule

Health insurance

Paid time off

Benefits/Perks

Use of the resort amenities off duty, including pool, hot tub, fitness center, nature trails, sports, etc.

Job Summary We are seeking a positive, friendly Front Desk Attendant to provide exceptional service to our resort guests, members and shareholders. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Be knowledgeable of the resort operations and activities and communicate that to guests, members and shareholders

Take reservations, answer questions, register guests via phone, and in-person

Build rapport with guests, members and shareholders identifying their needs through friendly conversation and open-ended questions

Run background checks

Monitor entry gate, drive up window activity and security cameras.

Refer complaints and issued to management

Answer phones, process incoming mail and packages, and other front desk duties

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry

Computer literacy

Able to resolve issues with a customer-focused orientation

Be able to multi-task and work in a fast paced workplace

Must be flexible and be able to pick up other days, shifts, weekends and holidays