Funnel Leasing Inc., is hiring for a Training and Education Specialist that can 'work from anywhere' in the U.S. We're searching for a Training and Education Specialist will partner with the Education team, subject matter experts (SMEs), and other internal & external stakeholders to facilitate and deliver instructor-led, eLearning, and webinar-based training sessions. Additionally, this role will help develop educational content for the Funnel SaaS software, such as documentation and instructional design. Be able to make decisions independently given the input gathered and received. This role will be vital to the delivery of training and educational content that empowers our customers with the knowledge and skills to leverage the full potential of Funnel software. This role will report to the Manager, Customer Success

Why Funnel?

We are a 'work from anywhere' in the U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited PTO, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel!

Employees may be eligible for various benefits. Generally, we provide employee access to:

• Health insurance
• Dental and Vision insurance
• Company paid Life/AD&D
• Long-term Disability insurance
• Short-term Disability insurance
• Term Life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan - 2% company match
• EAP

In addition to these benefits, we also offer:

• Benefits effective on first date of employment
• Remote-first; work from anywhere within the US company culture
• Unlimited Discretionary Time off & Sick Leave
• 15 paid holidays
• One time remote work stipend
• Employee recognition program
• Employee-led Groups (ELG's)

Who is Funnel Leasing?

Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We've created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We're in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you'll meet.

Click here to learn more about Funnel and our innovative team members across the country.

The Training and Education Specialist essential roles and responsibilities include, but are not limited to the following:

Roles and Responsibilities

• Deliver live training sessions virtually and on-site (when required) to customers, providing them with in-depth knowledge of our SaaS software and best practices for its utilization.
• Address customer queries, concerns, and feedback during training sessions, ensuring a positive and productive learning environment.
• Work with the Education team to develop and update documentation
• Write clear and concise documentation for a variety of audiences, including property managers, leasing agents, and maintenance staff
• Develop training assets such as process diagrams, interactive courses, how-to videos, and other educational assets.
• Regularly update and enhance existing training materials to reflect software updates, new features, and industry trends.
• Participate and share management of the software release process as it relates to internal/external training, documentation, release notes, and educational content.
• Monitor and evaluate the effectiveness of training content and make data-driven adjustments to improve learning outcomes.
• Work closely with the customer experience to identify recurring challenges or user difficulties and develop targeted educational resources to address these issues proactively.
• Track and analyze customer feedback, training session evaluations, and other relevant metrics to measure the success of customer education programs.
• Utilize data insights to identify opportunities for improvement and implement strategies to optimize the training process continually.
• Stay up-to-date with the latest trends, best practices, and technologies in customer education and the SaaS software industry to ensure our training approaches remain cutting-edge and relevant.
• Technical fluency and problem-solving: Quickly resolve technical challenges, and be able to balance short-term and long solutions delicately
• Change management: Identify risks, drive efficient decisions, and collaboratively build trust across a cross-functional group of stakeholders

Culture

• Ability to navigate, influence, and communicate with poise to CxO/VP level and senior stakeholders (both internally/externally).
• Consult with various stakeholders to identify and help Customer Experience and corporate teams drive change management to achieve desired business outcomes.
• Strong analytical and problem-solving skills, with the ability to analyze customer data and metrics to drive actionable insights and improvements.
• Effectively communicate with employees, management, and vendors positively and professionally.
• Able to work with autonomy with minimal supervision.
• Create a culture of continuous improvement and learning.
• A strong sense of ownership and responsibility. You excel in high-pressure situations and efficiently manage your time.
• Foster collaboration within the team and across the company.
• Performs other duties as assigned and modified at the manager's discretion.
• May be expected to work irregular hours to support dispersed client teams across the United States.

Education, Work Experience and Certifications

• Bachelor's degree in business administration, education, instructional design, or related field.
• 2+ years at a SaaS company is strongly preferred
• 3+ years of proven experience in a software or related educational environment.
• Ability to deliver on multiple projects with competing and nuanced priorities
• Experience in educational solutions, management, content development, and learning management systems.
• Expertise in training methodology and proficiency in high engagement training techniques that go beyond slide decks and screenshots
• Strong leadership and team management skills, with the ability to inspire and motivate a high-performing team.
• Ability to thrive in a fast-paced, dynamic startup environment and adapt to changing priorities and requirements.
• Knowledge Centered Services certification a plus
• Experience with Articulate Storyline 360 or similar software
• Web development skills (HTML/CSS)
• Effective time management and prioritization skills
• Organized, detailed oriented, excellent follow through
• Experience in the multi-family or real estate industry is a plus

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as diverse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all of society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Travel: Must be willing and able to travel up to <30% to support on-site training needs

Equal Employment Opportunity

Funnel provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employees must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Funnel may change the specific job duties with or without prior notice based on the needs of the organization.