Summary

The Customer Sales and Service representative administers claims and manages interaction with customers by reviewing all customer claims, supporting photos, and customer information and documentation. This position also manages customer calls, supplying information and updates to customers. The Customer Sales and Service representative utilizes the CRM to communicate with customers and technicians.

Essential Functions

• Compose grammatically correct correspondence such as claim notes, e-mails and any other form of internal or external written communication.
• Transpose claims from client portals into existing system for service.
• Manager a high volume of inbound calls.

Required Competencies and Experience

• Excellent oral, written and interpersonal communication skills.
• Excellent telephone etiquette.
• Strong analytical and critical thinking skills to collect and interpret data to effectively and efficiently solve problems.
• Ability to sit and work on a computer with a headset for long periods of time.
• Computer proficiency.
• High School Diploma or GED.
• 2+ years previous customer service experience.

What You'll Love About Working Here

• Comprehensive benefits package including: Medical, Dental, Vision, Life & Disability Insurance
• 401k options
• Generous PTO Policy includes 2 weeks of PTO accrual in the first year40
• Optional 4 day/40 hour week available

EEO Statement

Furniture Solutions Network is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experience within our workforce.