Futures Client Services Specialist

F

Financial Company

Futures Client Services Specialist

Chicago, IL
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    We are a CME Group Clearing Member and Futures Commission Merchant, providing exceptional service and innovative technology to futures and options traders. We are seeking a highly motivated and detail-oriented Futures Client Services Specialist to join our team. This role reports directly to Senior Management and offers the opportunity to play a pivotal part in supporting our clients and enhancing their trading experience.

    Key Responsibilities

    The Futures Client Services Specialist will be responsible for:

    Client Support: Providing assistance to customers on a variety of issues related to futures and options trading, including troubleshooting and resolving queries via phone, email, and chat. Trade Execution: Executing client orders and managing risk associated with futures and options trading. Technology Assistance: Guiding clients through the setup and use of trading systems, as well as troubleshooting trading software connection issues. Operational Support: Assisting with the firm’s back-office operations on an as-needed basis. Customer Engagement: Building strong relationships with clients by ensuring professional and timely support. Other Duties: Supporting additional tasks as assigned by Senior Management.

    Qualifications

    To succeed in this role, the ideal candidate will possess:

    Experience: At least 1 year of experience in the commodities industry, with in-depth knowledge of the futures and options market. Technical Proficiency: Strong understanding of trading platforms and back-end technology, along with proficiency in Microsoft Office Suite (including Excel and Outlook). Skills: Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Exceptional attention to detail, organization, and multitasking capability. Ability to prioritize tasks and work efficiently under pressure. Education: Minimum of an Associate's degree in a business-related field. Certifications: Series 3 Registration is preferred.