Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 18,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.

Job Summary

The Resource Center Specialist is responsible for successfully supporting and retaining adult volunteers by maintaining relationships with troop leadership volunteers to assist them in their work with girls.

Essential Duties and Responsibilities

• Greets volunteers and answers questions in friendly professional manner in a fast paced office.
• Assists with selection of program resources to support the Girl Scout program delivery to troops.
• Manages inventory of equipment and resources by using check out system Resource Mate and Microsoft Excel.
• Utilizes customer relationship management system (Salesforce) to manage, support and track interactions with volunteers.
• Utilizes GivePulse to track administrative and resource center volunteer hours.
• Provides expert Volunteer Toolkit demonstrations to volunteers.
• Assisting volunteers in navigating the VTK system and learning how to manage their troop activities in this platform.
• Provides program kit demonstrations to volunteers.
• Remains informed and supportive of council and other department initiatives and effectively communicates changes and initiatives to volunteers.
• Monitors and provides support for problem solving and conflict resolution in a timely manner.
• Performs additional duties as assigned in support of the council’s mission and goals.

Competencies and areas of expertise may include:

• Customer Service
• Oral and Written Communication (i.e. In person, verbal, written, and/or phone)
• Problem Solving
• Teamwork
• Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; displays understanding of how job relates to others.
• Licensure/Membership Requirements: The employee is required to maintain membership with Girl Scouts of the United States of America throughout the duration of their employment with GSSWT.

Qualifications:

• Education/Experience: High School graduate/some college with experience in customer service, office reception, inventory control.
• Computer Skills: Must be proficient with computer and Microsoft Office (i.e. Excel, Outlook, and Word). Proficient in database management and reporting.
• Work hours are generally during Girl Scout of Southwest Texas business hours but may include occasional night or weekends.