Job Description

JOB DESCRIPTION:

We have an Account Manager opening in our Fremont, CA. office to manage and develop existing client relationships. In this position you would regularly interact with your assigned customer base in order to identify individual client requirements and levels of satisfaction, effectively communicate those needs to internal operations management and monitor service quality to ensure customer satisfaction.

As the primary point of contact for the client, you would initiate and receive calls to build positive relationships and respond to client questions/concerns. Approximately 25%-35% of your time would be spent in the field where you would be expected to attend client meetings with mid-level management to understand the clients individual objectives and implement creative solutions to meet those goals. In this fact paced environment you would be responsible for developing relationships by keeping clients abreast of best industry practices, identifying additional opportunities within your assigned book of business and up-selling new products and/or services.

REQUIREMENTS:

• Bachelors Degree or minimum 3 years professional experience
  • Experience working directly with clients in a similar capacity as an Account or Customer Relationship Manager.
  • Self-motivated and self-directed
  • Possess strong interpersonal skills
  • Excellent written and verbal communication skills
  • Exceptional work ethic and Independent thinker
• Demonstrated ability to win competitive account sales

Will consider entry level candidates that have the following criteria:

A strong hunter mentality -- the ability to prospect and sell into new account opportunities

Experience selling outsourced services is a plus

Driven to succeed and excel, with a passion and enthusiasm for the business

Excels in an entrepreneurial atmosphere with constant change

Technical awareness -- can confidently converse with IT personnel

Strong relationship building skills, with the ability to build and lead cross-functional teams to achieve sales results

Ability to grasp and map processes and corresponding document and information flows between departments

Proven record of exceeding quota in previous positions

BENEFITS:

• GRM offers excellent compensation and benefits. Benefits include a choice of plans providing comprehensive coverage for medical, dental, and vision care for employee & dependents, as well as employee life, optional long term disability, matching 401(k), paid vacation and holidays.
• Opportunity for internal advancement. Here at GRM, we like to see our employees grow which is why we prefer to promote from within.
• GRM is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

ABOUT US

GRM Document Management is a leading provider of lifecycle records and information management solutions. The company brings proprietary innovation, blended integration and new levels of cost efficiency to document storage, data protection, digital/electronic document management and certified destruction. With over 25 years of experience, GRM has earned the trust and continued business of more than 7,000 customerslarge and small, domestic and multinationalrepresenting a wide range of industries. Clients are served from state-of-the-art, climate-controlled facilities in major U.S. markets and internationally throughout China.

If qualified and interested, please send resumes by email to MEBANKS@GRMDOCUMENT.COM

GRM DOES NOT DISCRIMINATE IN EMPLOYMENT ON THE BASIS OF RACE, COLOR, RELIGION, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), NATIONAL ORIGIN, POLITICAL AFFILIATION, SEXUAL ORIENTATION, MARITAL STATUS, DISABILITY, GENETIC INFORMATION, AGE, MEMBERSHIP IN AN EMPLOYEE ORGANIZATION, RETALIATION, PARENTAL STATUS, MILITARY SERVICE, OR OTHER NON-MERIT FACTOR. ALL EMPLOYMENT IS DECIDED ON THE BASIS OF QUALIFICATIONS, MERIT, AND BUSINESS NEED.