Job Description

POSITION: SERVICE MANAGER FUEL YOUR SUCCESS! If you have dynamic customer service skills, build and sell value, make a positive impact on people, and are looking to make a difference, apply with GVA Property Management today! Employees are offered development opportunities to help advance their careers and strengthen the pipeline of our future leaders.

The Service Manager is responsible for maintaining the physical integrity of the community at all times. This involves insuring a clean and well-maintained living environment for residents, visitors and staff. It is the Service Manager's duty is to anticipate, identify and correct any and all problems involving the property and to implement procedures that will prevent such problems. An effective program of maintenance is essential in order to cultivate resident satisfaction and protect the property owner. The Service Manager will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.

DUTIES AND RESPONSIBILITIES

Conduct all business in accordance with company policies and procedures, state and federal laws; e.g., OSHA, ADA and Fair Housing, etc.

RESIDENT SERVICE

• Perform maintenance tasks personally and delegates to assistants. Oversees and occasionally inspects work performed by assistants.
• Institutes and manages system for handling resident service requests. Completes work orders within 24 hours when possible.
• Schedules maintenance personnel in conjunction with manager so that maintenance is available for emergency purposes, 24 hours a day, seven days a week.

PREVENTATIVE MAINTENANCE/SAFETY

• Conducts regularly scheduled safety meetings with entire staff; maintains and communicates HAZCOM standards. Keeps MSDS sheets current and readily accessible. Maintains through knowledge of pertinent laws, EPA and OSHA regulations governing proper storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
• Must be aware of the conditions of the physical property throughout the community and immediately correct hazardous conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.
• Maintains accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make ready status, and work in progress, etc.
• Schedules and performs minor routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.
• Indoctrinates and assists in development of all subordinate maintenance staff. Instills a "safety first" attitude not only with maintenance technicians but with all staff members.
• Instructs staff on proper use and guidelines of wearing safety items.

GENERAL

• Diagnoses and performs on a daily basis minor routine maintenance/repair involving the following:

Electrical and Plumbing Gas fixtures (where applicable)

A/C and heating systems Shutters, doors, cabinets, windows, siding, glass doors

Appliances Boiler, gas and electric

Water irrigation systems Door locks, mailboxes and locks

Stairs, gates, fences, patios, railings Controlled access systems

Tile, carpet and flooring Ceiling leaks

Roofing, gutters and fasteners Walls

Interior/exterior lights Pool areas, tile, spa, pool furniture

• Ensures that all make ready repairs and services are completed correctly and on schedule.
• Reports all major repairs and requisitions to manager prior to any expenditure of funds.
• Possesses knowledge of budget and budget compliance.
• Changes locks and make ready keys.
• Removes and transfers heavy appliances and equipment from storage area to/or from apartment as circumstances warrant. Assists in moving abandoned furniture, appliance, etc., to dumpster when necessary.
• Maintains adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
• Identifies all utility meter shut - offs, apartment and fixture cut-offs, sewer clean outs and prepares map indication same.
• Performs work area clean-up and safety related duties.
• Ensures that storage areas are locked when not in use.
• Assists in keeping grounds neat and free of litter. Rakes, sweeps shovels as circumstances warrant.
• Performs any additional duties assigned by Community Manager or Property Supervisor.

QUALIFICATIONS

Position requires at least 3 years' experience in property management or equivalent field. Must possess HVAC certification.

WORK HOURS

40 hours per week. Weekends and holidays as circumstances warrant; on-call on a rotating basis and for emergencies. Overtime must be approved by your supervisor prior to working over 40 hours unless to respond to an emergency.

At GVA we are driven to provide a company culture that promotes teamwork, growth and work/life balance. We are committed to creating a fun and productive place to work - as a company that celebrates diversity, promotes innovative thinking, offers development and career advancement opportunities. We are a rapidly growing company that owns and manages our assets. Due to the fact, there are not many corporate layers, planning and execution occur quickly, feedback and involvement in the decision-process are encouraged and team involvement is appreciated simply put, at GVA you have a voice. We offer competitive compensation and benefits packages. Reach out to us today and see how a career at GVA is the right fit for you. EOE