Job Description

STAFFING SUPPORT SPECIALIST 1

WE NEED TO FILL SEVERAL OPENINGS FOR STAFFING SUPPORT SPECIALIST 1

• Would you like to use your attention to detail and comfort with documentation to connect patients with care?
• Would you like to show great customer service in a rapid-paced environment?
• Would you like to set up clinicians, troubleshoot issues, and show people how to use technology?
• Would you like to be in a Call Center type role?

IF SO, WE SHOULD TALK - GALE HEALTHCARE IS HIRING STAFF IN OUR HEADQUARTERS IN OLDSMAR, FL.

ABOUT GALE:

Gale Healthcare Solutions is a Credentialing Company based in Tampa, FL OFTEN CALLED THE "UBER "OF HEALTHCARE STAFFING. GHS has created proprietary technology that matches credentialed staff with client needs. By leveraging technology GHS is poised to grow nationwide but needs your help! There are several open roles that are being covered by internal staff but could easily be carved out into individual roles.

JOB DESCRIPTION FOR STAFFING SUPPORT SPECIALISTS

(Note: this description is high-level with a few detailed tasks and may not be the total scope of all duties that could be assigned.)

As part of the GHS team, the SSR administers the Gale platform. Simply put, the SSS helps Gale to be 100% effective at booking shifts. The SSS is the face behind Gale. The SSS is the human and humane component of the system that does everything within its span of control to get the shift booked.

Job Duties:

SSS’s monitor what shifts have not already been covered by Gale. SSS’s sole mission should be to fill the shift not filled automatically. A proactive “old school” approach is often needed to fill waiting shifts, late call-out shifts, no call/no-show shifts, and late calls for support from the facility. The SSS must use a litany of approaches and tools to get coverage for the previously listed shift scenarios. The SSS must also advise and empower facilities that haven’t fully adopted the technology to ensure that they have Gale profiles and appropriate training on how to use the Gale Platform. The SSS must be responsive to phone calls and texts. You will be handling on average 200 calls per shift.

KEY SKILLS:

-Have at least 1 year of Call Center experience (Prefered)

-Customer Service

-Critical Thinking/Problem Solving

-Communication

-Multi-tasking

-Organization

-Issue Resolution

-Project management

Company Description

Often called the "Uber" of healthcare staffing. Gale allows healthcare professionals to work when they want and healthcare providers to get the staff they need when they need. #UseGale Patient care is supplied by a *credentialed network of over 26,000 healthcare professionals, where scheduling is managed in real-time and open shifts are filled in seconds - with just the touch of a button. (*All Gale health professionals are licensed, credentialed and accepted through the Gale interview process. Gale respects JCAHO accredited standards and follows all specific state requirements). Gale Healthcare provides recruiting, credentialing, staffing, and payroll solutions for the Acute, Long Term Care and Travel industries in 35 states nationwide. With our growing family of over 25,000 nurses and caregivers, Gale's healthcare providers do not have to work short-staffed or under serviced ever again. Our Vision: To connect people to care to ensure no person goes without care. Gale is led by a team of professionals with more than 45 years of healthcare staffing experience. This experience combined with Talent Acquisition expertise from Fortune 500 companies and the innovative Gale technology allows us to meet healthcare staffing needs in a fast, efficient, and cost-effective manner. Whether you are a healthcare professional seeking work or a healthcare provider trying to meet critical staffing needs, Gale is the solution you have been looking for. #UseGale