Job Description

DEAR TECHNOLOGY LOVER! (NOTE- RELEVANT IT WORK EXPERIENCE IS REQUIRED)

We're a 17 year-old MSP helping SMB's (mostly law firms) with their technology needs. We're looking for support engineer to:

• Assist customers remotely (mostly) AND ON-SITE, AS NEEDED with technology questions, setup and troubleshooting
• Manage implementation, upgrades and updates projects
• Diagnose, fix and document computer/ network related problem and projects
• Manage and follow daily schedule of tickets and projects

YOU'LL FIT RIGHT IN IF YOU :

• LOVE learning about, working with, and experimenting with new technology
• Have 100% clean background (state and federal. This is a requirement for this position)
• Pass periodic drug testing (This is a requirement)
• Get excited when you save someone's day and provide great service
• Are a hard working fun person, and see yourself being in the IT industry for the foreseeable future
• Want to work in a GROWING environment, with STABLE income, Bonuses and great small team!
• Want the opportunity to advance and (l)earn more !

ADDITIONAL INFORMATION:

• WE RESPECT YOUR PERSONAL TIME! IT'S VERY RARE FOR US TO CONTACT EMPLOYEES AFTER-HOURS (AVERAGE IS TWICE/ YEAR).
• Personality is KEY for us. We are looking for an easy-going, yet professional, friendly and HONEST person.
• You will be working from home. You must have quite work environment, reliable fast internet connection, and no excessive background noise.
• We evaluate/ review employees monthly and provide consistent feedback, then offer raises according to performance, certifications, attitude and customers reviews twice/ year.
• Business-casual attire when visiting clients offices.
• On-call after-hours ROTATION every 5 to 7 weeks.
• We're closed on major holidays (paid days off)
• We offer paid holidays and PTO starting on the first day of employment.
• You must have a reliable car (no motorcycle).
• Work hours are M-F 8:15am till 5:45 pm and half-day every 5th to 7th Saturday. Mandatory 1 hour lunch and additional breaks throughout the day as needed. Friday weekly staff meetings at 8 am.

FURTHER DETAILS AND INFORMATION WILL BE DISCUSSED WITH QUALIFIED CANDIDATES.

EXPERIENCE:

• REQUIRED: RELEVANT 2 YEARS EXPERIENCE IN THE IT FIELD- MSP EXPERIENCED PREFERRED
• Preferred: Cyber Security education / experience / interest
• Preferred: DATTO PSA/ RMM
• Preferred: Hyper-V

BENEFITS:

• Paid certifications
• Paid vacations (PTO) and major holidays starting on your first day of employment
• Bonuses and periodic raises based on performance, attitude, etc.

HIRING PROCESS:

• Fill in an online form once we ask you to do so.
• First interview: Qualified applicants will receive an invite for a Zoom TECHNICAL remote interview.
• Second interview: Team interview with a couple of our existing team members.
• Discuss offered pay and other terms.
• Provide an official Job Offer letter- Job will be offered for the one candidate who qualify, including pay structure, bonus/ raise structure, etc.
• DISC/ Personality test.
• Federal and State background check (You must have 100% clean background to be hired.

We're looking forward to having you join our family!

Beits Livneh, President Gallop Technology Group

Company Description

Since 2004, Gallop Technology Group (“GTG ”) have been helping small businesses with their technology needs, from cloud services, to helpdesk computer support, data center services and disaster recovery solutions. GTG was ranked recently as the #1 IT consulting firm in Arizona by “Ranking Arizona”, and won several awards for the superior customer service and solutions offered to our customers. We focus on IT solutions and technology / security education of SMB. We constantly spend resources to educate our team, and find solutions from technology providers around the world, which will benefit our customers by helping them take advantage of their technology, better their business, and offer them competitive advantage over their competition, using automation, technology, and peace of mind...