Communicate with guests, other employees, and/or departments to ensure guest needs are met.
Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, safety, and well being of guests.
Complete work orders for maintenance repairs. Complete scheduled inventories of supplies, food, and liquor. Check stock and requisition necessary supplies. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Communicate last call at designated closing time.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals.
Inspect grooming and attire of employee, and rectify any deficiencies.
Writing the pool and beach schedule
Overseeing the pool and beach team
Assisting with guest requests
Ensuring the pool deck and beach are up to company standards
Providing clean beach towels
Providing beach chairs
Providing guests with excellent service.
Providing guests with a wonderful experience.
Required Skills
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information; protect company assets.
Ability to prioritize, organize and delegate work assignments.
Ability to promote positive work relationships with service personnel and other departments
Ability to motivate service staff and maintain a cohesive team.
Ability to ascertain staff training needs and provide such training.
Ability to be a clear thinker, analyse and resolve problems, exercising good judgment.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to work well under pressure of organizing and attaining production schedules and time lines.
Support all co-workers and treat them with dignity and respect.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Required Experience
Minimum 2 years experiences in a Food and Beverage supervisory position in a luxury hotel environment.
Excellent communication skill both written and spoken.
Knowledge of international cuisine and dining trends
Understanding of five star hotel's standards, policies and procedures
Ability to work with all products and beverage involved.
Ability to operate, clean and maintain all equipment required in job functions.
Ability to perform job functions without direct supervision.
Preemptive to guest’s service needs.
Understanding of the Micros system and Material Control, preferred
Supervise the team to ensure task completed in high quality, and on time.
Qualifications
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information; protect company assets.
Ability to prioritize, organize and delegate work assignments.
Ability to promote positive work relationships with service personnel and other departments
Ability to motivate service staff and maintain a cohesive team.
Ability to ascertain staff training needs and provide such training.
Ability to be a clear thinker, analyse and resolve problems, exercising good judgment.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to work well under pressure of organizing and attaining production schedules and time lines.
Support all co-workers and treat them with dignity and respect.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.