Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Paid time off
We are seeking an experienced and dynamic General Manager to oversee our small market and café style restaurant located in a picturesque beachside setting. This role requires a creative, reliable versatile leader who can effectively manage a seasonal business, balancing peak summer months with quieter off-season periods.
Key Responsibilities:
Operations Management:
Oversee daily operations of the retail market, café style restaurant and acai counter, ensuring smooth functioning and excellent customer service
Coordinate front and back of house operations, adapting quickly between retail and food service areas.
Implement and maintain health and safety regulations especially crucial in a food service environment. Ensure the market always remains clean and presentable.
Ensure compliance with regulatory agencies, including ABC.
Staff Management:
Recruit, onboard, and train high-performing employees for a safe, productive, profitable and harmonious work culture.
Develop and maintain training protocols for all staff on an ongoing basis.
Create and manage staff schedules, adjusting for seasonal fluctuations in business
Function as first point of contact to resolve team concerns and issues in an efficient and to the mutual benefit or all.
Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs and company culture.
Financial Management:
Manage budgets, control costs, and optimize profitability throughout the year
Forecast seasonal demand and adjust inventory and staffing accordingly
Develop strategies to generate income during slower periods.
Oversee and manage the payroll process for staff with outside P/R company.
Overall responsibility for Accounts Payable, reviewing and approving vendors and suppliers, delivery tickets and invoice processing through a third-party accounting support company.
Overall responsibility for operations performance and financial analysis of sales, reports, and labor for profitability.
Customer Service:
Ensure high quality customer experiences in market, café/restaurant and acai areas.
Handle customer inquiries and complaints effectively, building and maintaining the business’s reputation.
Marketing and Business Development:
Plan and execute marketing strategies tailored for peak and off-peak seasons, including coordination with third party service providers for social media presence
Develop promotions to attract customers during slower periods
Explore opportunities to expand product offerings or services to generate additional revenue streams
Engagement with local community organizations
Required Skills and Qualifications:
Proven experience in retail and food service management, preferably in a seasonal business environment
Strong leadership and team management skills
Excellent financial acumen and budgeting abilities
Creative problem-solving skills to address challenges unique to seasonal operations
Flexibility to work extended hours during peak seasons, including weekends.
Ability to respond to emergencies and act as first point of contact.
Key Attributes:
Go-getter with an entrepreneurial mindset to continually grow and improve the business.
Willingness to work 40-50 hours per week as needed.
Adaptability to manage varying workloads throughout the year
Proactive planning skills, ability to pivot operations based on seasonal or other transitions, including staff shortages
Customer focused mindset with a passion for creating memorable experiences
Ability to multitask and prioritize in a fast paced environment.
Work well with ownership communicating professionally, transparently, timely and clearly.
The ideal candidate will be a hands-on leader who can successfully navigate the unique challenges of a seasonal beachside business, ensuring profitability and customer satisfaction year-round.