General Manager - Chantilly

Hand & Stone - FGG Spas

General Manager - Chantilly

Fairfax, VA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    Hand & Stone Massage and Facial Spa Chantilly - Greenbriar located at 13033 Lee Jackson Memorial Hwy Service Rd, Fairfax, VA 22033 is looking for a strong, results-focused leader. Our ideal candidate has 3 - 5 years of leadership experience, is a responsible individual with exceptional communication skills, passion for building a positive culture, and is motivated to succeed. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GM's set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.

    Benefits GALORE!

    Medical, Vision, Dental, Life, Supplemental Insurances

    401K plan with 5% company match!

    Competitive compensation structure including base salary plus performance based bonuses

    Paid Time Off

    Service and product discounts

    Professional and safe working environment

    Opportunity for professional growth

    AND MORE!

    As a General Manager, you will

    Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management

    Oversee and manage daily operations of the Spa

    Manage spa sales performance

    Recruit, hire, and develop talented spa professionals

    Train, monitor, and coach performance

    Membership education and sales - including sales goals and incentives

    Passionately promote products and services

    Communicate with Service Provider team and maximize appointment book

    Find opportunities for grassroots marketing and local community connections

    Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.

    Role Requirements

    Proven passion for communicating with people

    Capability to work flexible hours including nights, weekends and holidays

    Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities

    Excellent verbal and written communication skills

    A fast learner, with a positive attitude

    Comfortable in a fast-paced, high-volume environment.

    Computer proficiency; knowledge of retail/appointment booking computer systems is a plus

    A strong team player with the ability to work independently under minimal supervision

    Exceptional organizational skills, including attention to detail and multitasking

    Critical thinking skills, including customer conflict resolution

    About FGG Spa, LLC FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!

    We can’t wait to meet you!

    I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.