Perks and Benefits:
Competitive hourly base pay, plus tips; performance bonuses
Merit-based pay increases
Paid Vacation
Complimentary service membership
About the Position:
The Manager is a vital position, offering strong leadership, sales expertise, and exceptional customer service.
This position requires:
Management experience
Customer service experience (retail, restaurant)
Strength to lift up to 70 pounds; stamina to stand for long periods of time
Reliable transportation
Willingness to work in a smoke-free environment
Who We Are Looking For:
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, etc.
Tasks:
Drive membership sales through health and wellness education
Maintain a knowledgeable team that prioritizes dog wellness and safety
Provide leadership, guidance, and mentorship for the employees
Drive employee development through leadership, training, and performance reviews
Uphold quality standards through hands-on participation, employee audits, and training
Promptly and accurately communicate information from upper management to your team
Identify when/ where help is needed and provide assistance to keep on schedule
Create an environment conducive to teamwork, open communication, and values
Manage client expectations; Resolve customer concerns
Ensure the safety of dogs and team members at all times
Adhere to sanitary and cleaning practices
Skills and Abilities:
Effective communication with team members and dog parents
Leadership, coaching, mentorship
Recruiting, hiring, and creating a happy and effective team
Problem-solving
Attention to detail
Time-management – ability to make an efficient schedule
Computer/ technology proficiency
Accountability; hold oneself and others to a high quality of services