General Manager

Drunken Fish

General Manager

St. Louis, MO
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    Company Overview

    Hiring good people, training them for excellence, and giving them room to grow is what sets us apart from others. We are looking for friendly, dependable, honest, hardworking individuals to complement our positive culture and team. At So Hospitality Group, we want to bring together caring, intelligent, innovative people who love to serve and lead others and are looking to join a growing company. So Hospitality Group currently consists of 3 different restaurant brands in multiple cities and growing, so your opportunities are endless!

    Job Summary

    General Manager (GM) is the key person responsible for managing the daily operations of the restaurant. Delivers revenues and profits by developing, marketing, financing, and providing exceptional guest experiences.

    Responsibilities

    Responsible for the mentorship and growth of RMs (Restaurant Managers), Keyholders, and CMs (Culinary Managers)

    Leads and contributes to the success of the local meetings with influential and pertinent agenda topics

    Communicates effectively with the District Manager (DM)

    Ensure that the restaurant operates efficiently and effectively within the company’s fiscal and operational guidelines

    Controls the inventorying of food and liquor within company standards

    Controls labor costs within company standards

    Responsible for accurate placing, receiving and stocking of all orders

    Ensure secure, safe handling and transportation of funds

    Utilize in-house surveys, staff evaluations and FOH/BOH site evaluations to develop guest oriented quality of service and delivering the WOW and cleanliness action plans to enhance guest total satisfaction

    Support and implement the company local store marketing programs

    Ultimately responsible for ALL physical/aesthetic maintenance of the restaurant and maintenance of the drunken fish concept and theme

    Ensures all operations are in line with company standards, with exceptional scores including: o P&L statements, in-house surveys, health inspections and FOH/BOH site evaluations

    Conducts all FOH/BOH site evaluations with DM/CCD and utilizes team to implement any changes necessary to maintain an exceptional score

    Food Preparation and Production

    Ensure that all menu items are made according to recipe and presented in a manner consistent with all drunken fish locations

    Maintain a working knowledge of all recipes, products and production procedures

    Ensure established standards of food safety and sanitation are maintained

    Purchase food products within established guidelines and protocols

    Oversee correct receipt, storage and handling of food products to ensure quality and freshness at all times

    Staffing and Building Great Teams

    Conducts final interviews for FOH and BOH candidates

    Ensure daily lunch and dinner pre-shift meetings are done consistently

    Responsible for hiring, developing and/or replacing staff utilizing the Star Chart

    Manages the schedules for RMs (Restaurant Managers), ARMs (Assistant Restaurant Managers), CMs (Culinary Managers), and ACMs (Assistant Culinary Managers)

    Manages FOH/BOH schedules

    Utilize established methods for interviewing and reference checks using tools provided by the support office

    Conducts bi-annually management evaluations for RMs (Restaurant Managers), ARMs (Assistant Restaurant Managers), CMs (Culinary Managers), and ACMs (Assistant Culinary Managers)

    Orient all new hires utilizing company handbooks and support materials

    Develop staff members by providing ongoing feedback, establishing performance expectations and by conducting performance reviews

    Provide training and recognition to employees at all levels and maintains a high team-oriented environment

    Administration and Auditing

    Responsible for all employee files. Ensure that required documentation is complete and accurate within personnel files.

    Responsible for restaurant P&L and works with team to ensure profitability of restaurant

    Analyze monthly operating statements and determine reasons for variances. Manage operational expenses to maximize profit potential

    Responsible to meet or exceed budgeted sales and profit goals

    Oversee all restaurant administrative requirements including cash handling, completion of guest liability, property, casualty, worker’s compensation reports, governmental compliance, i.e., OSHA posting requirements, federal, state and local labor law postings, manager’s log binder, invoicing, etc.

    Preferred Qualifications

    Education: 4-year college degree or equivalent. Course work in restaurant management

    10+ years prior professional experience in restaurant management desired

    Knowledge of computers

    Microsoft Word, Excel, Outlook, PowerPoint, OneNote

    Great people management skills, communication and listening skills. Must be flexible and adaptable to change

    Demonstrated time management and organizational skills

    Must be internally motivated and detail oriented and have a passion for teaching others

    Must be able to work a flexible schedule including days, nights, weekends and holidays

    Benefits/Perks

    Employee Discounts

    Opportunity for Fast Advancement

    Competitive Pay

    Direct Deposit

    Health + Vision + Dental Insurance Benefits

    Paid Vacation