General Manager / Head of Operations

Are you ready to lead a cutting-edge Life Science lab operation with purpose and vision? As General Manager, you will drive excellence, lead high-impact teams, and champion operational success within the life sciences industry. Based in Michigan (relocation assistance provided), this role is all about strategic leadership, client satisfaction, and fostering a culture of continuous improvement.

Why You Should Apply

• Lead a high-performing team in a mission-driven environment focused on safety and innovation
• Directly impact client outcomes while ensuring long-term financial success
• Steer revenue, profit, and operational goals to drive meaningful results
• Join an organization that values care, integrity, and sustainable progress

What You’ll Be Doing

• Creating a safe, motivated workplace that embodies a customer-centric culture
• Managing revenue, operational performance, and EBITDA for short- and long-term goals
• Building and leading a 25+ team with a focus on growth, engagement, and skill development
• Driving strategic planning in collaboration with support functions across quality, finance, HR, and more
• Overseeing customer satisfaction initiatives, including corrective action plans and improving customer feedback scores

About You

• Be able to do the job as described
• Skilled in managing complex lab operations with a focus on safety and continuous improvement
• Demonstrated success in managing P&L performance and achieving operational targets
• Experienced in partnering with diverse teams to achieve organizational goals
• Strong communicator with the ability to inspire and lead