General Manager

LINE LA

General Manager

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Opportunity for advancement

    Paid time off

    Vision insurance

    Wellness resources

    Job Overview

    The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments.

    They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives, and achieve and maintain superior financial results while fostering a guest-focused environment. They will develop and drive strategies and tactics that make a big impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. They will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.

    The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations.

    Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

    Responsibilities

    Administrative:

    Serve as the liaison between your property and the Managing Director

    Manage expenditures from the Annual Operating Budget and Capital Reserve Budget

    Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.

    Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis

    Review payroll records for appropriate personnel

    Implement policies and procedures involving severe weather, safety and fire

    Responsible for planning, documenting, implementing and monitoring department training programs

    Accountable for the timely completion of any projects as requested

    Comply with hotel purchasing and invoice procedures

    Coordinate contract services relevant to specific areas of responsibility

    Develop a continuous five-year capital improvement plan for operations

    Ensure that all accounting standards are adhered to

    Implement and adhere to the company Standard Operating Procedures for all departments

    Maintain accurate records and files of hotel programs

    Communication:

    Communicate effectively and collaboratively with intercompany support teams- Brand, Revenue, People, Finance, Engineering and Sales

    Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor

    Ensure all calls are answered in a courteous and professional manner

    Ensure follow-up to escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days

    Initiate and maintain effective positive communication between guests and personnel

    Maintain an “Open Door” communication policy for personnel and guests

    Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances

    Organize and conduct staff meetings and one on ones with direct reports

    People:

    Responsible for interviewing, selecting, training, guiding and managing employees

    Ensure company recruiting and onboarding procedures are adhered to

    Ensure all employees are in appropriate uniform and attire for their scheduled shift

    Maintain an increased awareness of safety issues

    Maintain and monitor effective personnel relations in a supportive, confidential environment

    Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication

    Implement labor standards and tailor job description templates to the specific hotel

    Ensure development of a hotel-specific orientation and implement both property and corporate orientations

    Administer and train on progressive discipline policies and procedures

    Responsible for performance evaluations and setting annual goals for personnel

    Operations:

    Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures

    Have a thorough understanding of the maintenance of the property

    Oversee maintenance of property exteriors and public spaces and conduct daily inspections

    Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions

    Oversee project completion for preventative maintenance, deep cleaning and special projects

    Ensure the successful execution of all property events and local activations as needed

    Collaborate with 3rd party F&B partners on planning and pricing of all menus items

    Have a thorough understanding of services, amenities and offerings

    Maintain current knowledge of all activities and events in the surrounding areas

    Oversee the entire guest experience, from pre-arrival through departure

    Promote and encourage guest name recognition at all times

    Responsible for reviewing, understanding and following up on hotel guest needs

    Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations

    Coordinate par level and stock of all inventory items

    Oversee the weekly work schedule of all personnel

    Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition

    Ensure that all equipment within the area of responsibility is maintained and in good working condition

    Oversee safety and emergency procedures and know the OSHA requirements

    Competencies

    At least five (5) years’ experience as hotel General Manager or relevant position required

    Experience in LA metro area market required

    Hotel union experience is required

    Bachelor’s degree preferred

    Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)

    Ability to work with PMS and POS software

    Outstanding communication and interpersonal skills

    Excellent reading, writing and oral proficiency in the English Language

    Excellent organizational and time management skills

    Excellent attention to detail

    Financial Management

    Performance Management

    Business Acumen

    Ethical Conduct

    Ability to multitask

    Work well under pressure, be a team player

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand

    More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.