Job Description

Summary
The General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Aspen Hospitality and property ownership.

The budgeted salary range for this position is $170,000 to 190,000 annually. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until December 1, 2024.

Essential Job Functions
• Stays current with industry trends and monitors strengths and weakness of competition
• Explores new business opportunities and develops business plans designed to maximize property customer satisfaction, profitability, and market share
• Executes business plans designed to maximize property customer satisfaction, profitability, and market share
• Verifies that property business plans and employees are aligned with brand business strategies
• Holds property leadership team accountable for successful delivery of business plans
• Implements new ideas and takes calculated risks to improve guest satisfaction and profitability
• Evaluates the success of property business strategies to inform future business plan enhancements
• Continually verifies that business plans and actions have a positive impact on property performance
• Works closely with Sales and Marketing team to develop revenue-generating strategies for property
• Identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team
• Verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals
• Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement
• Coaches Executive Committee by providing specific feedback and holds them accountable for performance
• Creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations
• Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes, systems and teamwork are in place to maximize individual and overall property performance
• Communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners
• Serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property
• Inspires and motivates team to achieve operational excellence
• Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction
• Analyzes business information to proactively address changing market conditions
• Verifies that property operates within budgetary guidelines, and achieves profit margin goals
• Uses business information to identify indicators of product and service successes and opportunities for improvement
• Builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines
• Works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed
• Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction
• Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies
• Controls labor and capital expenses
• Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property
• Utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery
• Emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations
• Establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers

Qualifications

• Bachelor’s degree in Business Administration, Hotel and Restaurant Management or related degree or equivalent additional experience in the hotel industry
• 7+ years of hotel management experience
• Experience leading properties with a residential component, extensive meeting space, and multiple outlets
• Ability to train, develop and manage high-performing executive teams
• Executive presence and ability maintain calm demeanor in high-stress environments
• An innovative, visionary leader who has the personality, self-awareness, commitment to diversity, and ability to communicate in writing and verbally with people from various social and economic backgrounds in a clear, concise and confident manner across a broad range of audiences
• An experienced leader with extensive hotel industry experience, with proven success in P&L management in a senior leadership role at the resort/property level
• A demonstrated track record of effective execution, including revenue growth and profit enhancement through efficient and streamlined operations
• An effective leader with the breadth of capabilities to lead both internal operational work and external relationships and business development
• A strategic leader with the discipline and persistence to support a strong, energized team environment based on trust and invitation of diverse viewpoints
• A leader who manages with business intelligence, is data-driven and balanced with practical and reality-based experience
• A deep commitment to shared leadership and to a collaborative and transparent approach in the management of the organization
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• Excellent organizational and problem-solving skills with the ability to handle multiple complex tasks in parallel
• Working knowledge of computers including MS Office (Word, Excel, Outlook, Access), ProfitSword, Medallia, and HMS

Additional Information

Supervision Given and Received
Given: Exercises general supervision over the Hotel and Food & Beverage management team. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under minimal supervision of the Senior Vice President, Aspen Hospitality. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them.

Work Environment and Physical Demands
• Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
• No adverse or hazardous condition
• Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster