General Manager- Mount Prospect

Whiskey Hill Brewery + Kitchen

General Manager- Mount Prospect

Westmont, IL
Full Time
Paid
  • Responsibilities

    We are looking for an experienced and passionate Restaurant General Manager to join our team.

    As a Restaurant General Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience

    To be successful as a restaurant general manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

    You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests and supporting service. Below is a more exhaustive list of your expected duties.

    JOB DUTIES:

    Manage and oversee the entire restaurant operation

    Deliver exceptional guest services

    Ensuring guest satisfaction

    Plan new and update existing menus

    Plan and develop the overall restaurant marketing strategy

    Manage restaurant’s tech stack.

    Respond efficiently to customer questions and complaints

    Organize and supervise shifts

    Manage and lead staff

    Develop hourly and salary staff

    Hire new employees

    Terminate employees when necessary

    Training and evaluate staff performance

    Manage food cost, forecast requirements, and maintain inventory

    Manage restaurant supplies including smallwares

    Control costs and minimize waste

    Create and nurture a positive working environment

    Implement innovative strategies to improve productivity, sales, and food quality.

    Extensive knowledge of Craft Beer and Cocktails

    JOB REQUIREMENTS:

    Ideally, 5+ years of experience as a Restaurant General Manager or similar role

    Ideally, 5+ years of experience customer service management

    Extensive food and wine knowledge

    Computer literacy

    Familiarity with restaurant management software

    Experience in event planning

    Strong leadership, motivational and people skills

    Good financial management skills

    Critical thinker and problem-solving skills

    Team player

    Good time-management skills

    Great interpersonal and communication skill s

    Culinary school diploma or BS degree in Business Administration

    Complete our short application today!