Benefits:
Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
About the company: oodazu is a haven for kids. We are a premier, full-service kids’ party venue and offer playtime and camps for kids aged 3-10(ish) as well as balloons and retail! We are a spot to play, climb, slide, center, connect and so much more. A place where the sun never stops shining and kindness reigns. We have fun and play hard but know how to find our chill. We believe in staying present, but working for a better future. We jump high, yet stay grounded. We are spirited and unabashedly ourselves. We honor joy over perfection and that gratitude is always cool.
Type: full-time (40 - 45 hrs / week). Typically weekends and three weekdays (can vary depending on week)
Reports to: owner
Direct reports: oodazu crew and anyone else working at Buckhead location
Job Overview: the OODAZU General Manager - Buckhead is responsible for all aspects of OODAZU Buckhead operations. They manage the day-to-day operations of OODAZU Buckhead as well as all aspects of operational preparation. They are responsible for ensuring the crew members are running OODAZU Buckhead optimally, efficiently, and safely. This is a customer facing role and customer service is of utmost importance. This is also a working manager role with the expectation that this person will step in and perform any duty necessary for the business to run at its best.
Qualifications: 10 years experience in a professional role with 2-5 years experience as a manager
Responsibilities include but are not limited to:
General:
Managing the day-to-day operations of OODAZU Buckhead
Maintaining a calm and professional demeanor even when issues arise
Managing the opening & closing duties of the facility
Working alongside crew members when necessary
Working concurrently with the entire team from crew members to other managers to ensure OODAZU Buckhead as a whole is running optimally
Keeping detailed inventory of and sourcing all facility related supplies including soap, cleaning supplies, toilet paper, paper towels, plates, etc.
Sourcing supplies, food, crafts, etc. for parties, camp, and other activities
Ensuring all inventory from OODAZU Party Boutique is updated in Shopify if purchased in-store or used for in-house parties
Assessing day-to-day operations to identify areas for improvement and communicating those to the owner for consideration
Doing weekly walk-throughs of the facility to ensure all equipment is functioning as designed
Ensuring pictures and videos are taken during parties, camp, play, etc. to be used on social media
Following all operational protocols that are in place to ensure party boutique orders are not lost, items are in stock, items are shipped, etc.
Escalating issues to the owner when required
Hosting weekly meetings with the owner to discuss goals, operational issues, etc.
People Management
Managing all direct reports and ensuring they are performing their required duties
Assigning duties to direct reports – ensuring they have work to do at all times of their day
Screening and interviewing potential candidates for employment
Training new employees on required duties or pairing them with more experienced crew members to train them
Keeping performance files on employees and providing disciplinary write-ups when required
Working with the owner to ensure proper staffing
Day-to-day management of staffing to ensure adequate staffing without over-staffing
Communicating with crew members to identify other staffing options in case of a call-out
Customer Service
Answering all emails / text messages with customers in a kind and respectful manner
Answering the phone and speaking with customers in a kind and respectful manner
Returning voicemails and missed calls to customers in a kind and respectful manner
Front Desk:
Managing the check-in processes for all activities
Running the front computer, including but not limited to: check-in, payment, point-of-service retail, booking, etc.
Answering phone, email, text messages, or any customer communication in a respectful and customer service-oriented way
Booking parties, balloon orders, camp, classes, or any event over the phone
Parties:
Working with parents on all party bookings to ensure they have the best experience possible
Communicating with parents about party add-ons in a respectful way while still trying to upsell
Providing party planning assistance to all party customers
Keeping detailed notes about each party in the party booking system
Maintaining all party tracking spreadsheets to ensure no details are forgotten and customers do not fall through the cracks
Tracking all interactions with customers, both booked and non-booked customers, in their respective spreadsheets or booking system
Following all party guidelines as described in the “Party Inquiry, Booking, & Prep Guidelines”
Confirming all items necessary for the party are charged, pulled, and ready to go for the parties prior to the party taking place
Ensuring pulled party decor for the upcoming weekend is appropriate and up to OODAZU standards
Ensuring all parties have the correct add-ons (e.g. balloons, theme, etc.) on the day of the party
Working with outside vendors to book entertainment, equipment, food, etc. for parties
Properly charging all customers at the conclusion of their party and emailing them the invoice
Camp:
Developing detailed camp schedules and activities
Working with vendors for outside entertainment during camp (e.g. yoga, magician, Kona Ice, etc.)
Ensuring all camp groupings and name tags are created for all camp attendees on a daily basis
Ordering all camp lunches and managing the delivery or pick-up process
Managing the check-in and pick-up processes
Other duties as required
Compensation & Benefits:
Competitive salary
Complimentary play-time and camp for your age appropriate children
Discounted birthday parties
2 weeks (10 business days) of paid time off (must be pre-approved and cannot be taken during busy seasons - school holidays, end of summer, etc.)
Paid holidays (New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, Christmas Day)
Additional holidays may be provided if OODAZU decides to close
50% discount on retail and balloons
Bonus opportunities