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General Manager

Otaku Ramen

General Manager

Nashville, TN
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Free food & snacks

    Health insurance

    Paid time off

    Otaku Ramen Managers #1 job is to maintain a healthy and strong service for employees & guests through the systems and support of the Leaders to deliver on the company mission of serving happiness one bowl at a time

    Key Characteristics of OTAKU MANAGERS

    LISTENER Ability to clearly communicate to your Crew

    INSPIRED Ability to motivate Crew day to day

    ORGANIZED Ability to run a positive service through systems

    TEACHER Ability to train new employees on their pathway

    TEAM PLAYER Willingness to “pinch hit for your team when needed”

    ACCOUNTABLE Ability to improve with feedback from Leaders and co-Managers

    FUN Knowing that at the end of the day, your team wants to love their job

    Primary Responsibilities:

    Ordering, receiving and overall organization of cooler and dry storage

    Follow up line level employee checklists

    Run preshift and discuss changes, 86’d items, or specials

    Maintain hygiene and food safety standards in all stages of food preparation

    Coordinate PREP to meet restaurant demand

    Daily recap of the days progress by writing a daily log

    Minimize labor costs by cutting hourly labor whenever necessary

    Ensure Key Holders are performing daily

    Maintain food ordering and food cost goals

    Comps below 3%

    Train incoming and existing Crew with internal tools provided

    Manage scheduling of all Crew Members

    Manage time off requests and schedule changes

    Maintain line level labor on budget

    Attend weekly management meetings

    Maintain order guides and prep lists

    Monthly inventory

    Maintain equipment and report any malfunction to #repairs

    BENEFITS

    Health, vision and dental (100% coverage)

    Daily Employee meals

    Parking Pass (if applicable)

    Free Soup sent by delivery to you on sick days (because that's when you need it)

    Duties include but are not limited to:

    Guest Service - we are “Fun Fast Loud Hospitality

    Create a positive environment for guests with great hospitality

    Use music and lights to maintain the vibe day to night

    Drive sales through great hospitality

    Work on floor providing assistance to guests & service staff

    Take care of VIPs, regulars, Otaku employees & industry friends

    Deal with all guest issues of both positive & negative natures

    Be solution oriented rather than problem focused

    Facilities

    Exterior walkthrough including street fronts, windows, sidewalks, entryways

    Interior walkthrough including all areas of the restaurant plus employee area, hallways, trash room, bathrooms, office

    Turn lights up to appropriate levels & adjust throughout service

    Ensure placement of chairs & tables in dining room for service, adjusting when necessary

    Ensure placement of seating at bar, checking for orderliness

    Double check floor areas and windows to ensure cleanliness

    Work with kitchen managers to maintain clean & safe working environments for all staff

    Double check stocking of all soaps, toiletries, etc. to ensure guest & staff comfort

    Admin and Office

    Check email, forward messages, return emails

    Enter financial information into R365

    Maintain clean and organized office cage

    Update ordering platforms with 86’s, time changes, etc

    Help with Bar inventory/ Bar Ordering