Position: General Manager

Who We Are: At OTL, we believe that exceptional dining experiences are at the core of living a fulfilling life. Our passion for extraordinary food, welcoming atmospheres, and building lasting memories with our guests drives everything we do. We take pride in serving high-quality dishes and creating a space where customers feel at home. As a part of the local community, we are committed to making a positive impact wherever we operate, with integrity and pride at the heart of our mission.

What You’ll Bring:

• Strong leadership skills to inspire and manage a dynamic team, fostering a positive and productive work environment.
• A proven track record in restaurant operations, with the ability to streamline processes, manage resources, and uphold high standards of service.
• A customer-first mentality, with a passion for delivering exceptional dining experiences and addressing guest concerns with professionalism.
• Expertise in staff development, creating a cohesive and motivated team through training, coaching, and performance management.

Key Responsibilities:

Leadership:

• Oversee all restaurant operations, making key decisions that impact guest service and business success.
• Lead and motivate the team to meet business goals, maintain a positive work environment, and deliver top-tier service.
• Manage daily operations, including staff scheduling, inventory control, and quality assurance.
• Ensure adherence to security, safety, and sanitation standards.

Guest Experience:

• Maintain a welcoming, customer-focused environment, ensuring guest satisfaction through direct engagement and issue resolution.

Personnel, Training & Development:

• Recruit, train, and develop team members to uphold operational standards and deliver an outstanding customer experience.
• Coach, provide feedback, and redirect/recognize as needed.
• Conduct orientation and ensure new employees align with OTL’s philosophy and service standards.

Financial Management:

• Work to control costs, optimize profitability, and manage budgets effectively.
• Ensure financial accuracy in reporting and payroll while adhering to company policies.

Food Safety & Compliance:

• Ensure compliance with health, safety, and food safety regulations.
• Maintain a professional image by enforcing cleanliness and uniform standards, as well as compliance with ServSafe guidelines.

Inventory Management:

• Monitor supply levels, manage inventory, and minimize waste.

Community Involvement:

• Foster a strong presence in the local community, actively participating in initiatives that benefit the areas we serve.

Requirements:

• Proven experience as a General Manager or in a similar leadership role within the hospitality industry.
• High school diploma required; degree in hospitality or related field preferred.
• Strong knowledge of restaurant management software (e.g., POS systems), food safety, and industry trends. Toast POS knowledge is a plus.
• Exceptional communication, leadership, and customer service skills.
• Flexibility to work nights, weekends, and holidays as needed.
• ServSafe Manager & TIPS certified, with a valid driver’s license and eligibility to work in the U.S.

Why Join Us?

• Company-paid Life and AD&D insurance
• Comprehensive benefits (medical, dental, vision) after eligibility
• Short-term disability, supplemental life insurance, and Employee Assistance Program
• Paid sick leave, family medical leave, and public health emergency leave (Colorado locations)
• Flexible schedules, meal discounts, and vacation eligibility after 90 days
• Competitive salary with potential for quarterly bonuses
• Opportunities for career growth within our family of brands, along with annual retreats and summits

We’re looking for a General Manager who is ready to take the lead and contribute to the success of our restaurants while fostering an exceptional guest and employee experience. If you’re passionate about hospitality and driven to make an impact, we’d love to talk to you.