Benefits:

Employee discounts

Paid time off

Job Description: Club Manager (Progress Fire Company Home Association)

Reports to: Board of Trustees

Position Overview: The Club Manager leads and manages all aspects of club operations, ensuring high standards of service, member satisfaction, and financial success. This role is responsible for coordinating and directing staff, assisting with managing budgets, overseeing events, maintaining facilities, and fostering a positive environment for members and guests.

Salary: Commensurate with experience.

Key Responsibilities:

Operational Management

Supervise daily operations, including dining, recreational facilities, events, and other club activities.

Assist in the development, implementation, and ensure compliance with club policies, procedures, and standards.

Oversee the maintenance of club facilities to ensure a pristine and inviting environment.

Member Experience and Engagement

Maintain positive relationships with club members, addressing any concerns or feedback.

Ensure exceptional customer service standards are met or exceeded.

Plan and promote club events, activities, and services that align with member interests and preferences.

Financial Oversight

Work with Treasurer to develop and manage budgets, including revenue projections and expense management.

Work with Treasurer and Trustees to monitor and report financial performance, implementing strategies to enhance profitability.

Coordinate with Treasurer to ensure timely billing, dues collection, and financial record-keeping.

Team Leadership and Development

Hire, train, and supervise staff and administrative personnel.

Foster a team environment focused on excellence, accountability, and continuous improvement.

Conduct regular performance evaluations, set goals, and encourage professional growth among team members.

Marketing and Membership Growth

Develop and implement strategies to attract and retain club members.

Oversee marketing and communications efforts, including newsletters, events, and member outreach.

Build relationships with potential members, promoting the club’s benefits and unique offerings.

Compliance and Safety

Ensure the club complies with all relevant laws, regulations, and health and safety standards.

Maintain emergency response and crisis management protocols, ensuring member and employee safety.

Qualifications:

• Bachelor’s degree in hospitality management, business administration, or a related field (preferred).
• 5+ years of management experience in the hospitality or private club industry.
• Proven track record in budget management, event planning, and customer service.
• Excellent communication, leadership, and interpersonal skills.
• Knowledge of membership software and CRM tools is a plus.
• Ability to work flexible hours, including weekends and holidays. Skills:
• Leadership and team-building
• Financial acumen and budget management
• Exceptional organizational skills
• Customer service-oriented mindset
• Marketing and membership development
• Problem-solving and adaptability

*The Job Description is not an exhaustive list of duties and responsibilities. Other tasks may be assigned by the Trustees, as necessary.