Job Title: General Manager Salary: Competitive, based on experience Reports To: Operations Manager

Position Overview

The General Manager is responsible for overseeing all aspects of the restaurant, bar, and live entertainment operations. This role involves leading and managing staff, ensuring high-quality service, overseeing financial performance, and implementing policies and procedures to support a successful and seamless guest experience. The General Manager works closely with department heads to maintain standards, optimize efficiency, and foster a positive work environment aligned with the venue's mission.

Key Responsibilities

Oversee daily operations across all areas, including restaurant, bar, and entertainment.

Develop and implement policies, procedures, and service standards to ensure high-quality guest experiences.

Lead, train, and manage front-of-house and back-of-house teams to maintain performance standards and morale.

Monitor financial performance, including budgeting, cost control, and revenue generation, to achieve profitability goals.

Analyze financial reports, sales data, and guest feedback to inform strategic planning and operational adjustments.

Ensure compliance with health, safety, and regulatory requirements across all departments.

Coordinate with department managers to support smooth operations and guest satisfaction.

Oversee inventory control, purchasing, and vendor relationships to maintain quality and manage costs.

Handle guest inquiries, feedback, and complaints professionally to resolve issues and improve service.

Plan and manage special events, promotions, and marketing initiatives in collaboration with the events and marketing teams.

Conduct regular performance reviews, providing constructive feedback and goal setting for staff development.

Foster a positive, inclusive, and team-oriented culture within the organization.

Qualifications

Minimum of 5 years of management experience in the hospitality industry, preferably in a high-volume setting.

Proven leadership skills with the ability to motivate and manage a diverse team effectively.

Strong financial acumen, including experience with budgeting, cost management, and financial analysis.

Excellent communication, problem-solving, and decision-making skills.

In-depth knowledge of food and beverage service, health and safety regulations, and hospitality best practices.

Flexibility to work various shifts, including nights, weekends, and holidays.

Bachelor’s degree in Hospitality Management or a related field preferred.

Physical and Work Environment Requirements

The General Manager role requires long hours in a dynamic environment, often involving walking and standing for extended periods. The position may also involve occasional lifting, bending, and managing various operational tasks. Flexibility with scheduling, including availability for nights, weekends, and holidays, is essential.

Core Competencies

Leadership: Ability to inspire and lead teams to achieve organizational goals.

Financial Acumen: Skilled in budgeting, financial analysis, and achieving profitability targets.

Customer Service Excellence: Commitment to providing a high-quality guest experience and resolving issues effectively.

Strategic Planning: Ability to analyze data, identify trends, and make informed operational decisions.

Adaptability: Effectively manage changing priorities and demands within a fast-paced environment.

EEO Diversity Statement

Our organization is an equal opportunity employer and values diversity. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.