General Manager

Rolling Hills Hospitality

General Manager

Cincinnati, OH
Full Time
Paid
  • Responsibilities

    The soon-to-open Moxy Cincinnati Downtown is an exciting new addition to the downtown hotel landscape, offering a lifestyle, fun, and memorable experience for guests and patrons alike. We are seeking an experienced and dynamic General Manager (Captain) to lead our pre-opening efforts and oversee the successful launch and ongoing operations of our new 111-room property. Our preferred candidate will have rooms and F&B experience. As the hotel general manager, you will be responsible for the hotel's overall management and strategic direction. You will play a crucial role in pre-opening activities, including staff recruitment, establishing operational procedures, and ensuring all aspects of the hotel are ready for a successful launch. Post-opening, you will oversee daily operations, guest satisfaction, and financial performance, ensuring the hotel achieves its business goals and maintains the highest standards of service. Responsibilities: • Lead pre-opening activities, including coordinating with contractors, vendors, and suppliers to ensure the hotel is ready for opening day. • Recruit, hire, and train a high-performing team, fostering a positive work environment and a strong service culture. • Ability to work flexible hours to oversee fast-paced rooftop bar operations. • Develop and implement operational procedures, standards, and policies to ensure a seamless guest experience. • Oversee the hotel's daily operations, including front office, housekeeping, food and beverage, and maintenance departments. • Manage budgets, financial performance, and cost control measures to ensure profitability. • Drive sales and marketing efforts to maximize occupancy, average daily rate (ADR), and revenue per available room (RevPAR). • Ensure compliance with all health, safety, and legal regulations. • Cultivate relationships with guests, local businesses, and the community to enhance the hotel's reputation. • Analyze guest feedback and reviews to continually improve service and address any issues promptly. • Report regularly to management on the hotel's performance, challenges, and opportunities. Qualifications: • Minimum of 5-7 years of hotel management experience, with at least 3 years in a General Manager role. • Strong leadership and team management skills, with the ability to inspire and motivate staff. • Exceptional financial acumen, with experience managing budgets and cost control. • Strong experience in F&B operations with focus on bar/beverage services. • Excellent communication and interpersonal skills, with a focus on guest satisfaction and relationship building. • Ability to work under pressure and manage multiple priorities in a fast-paced environment. • Knowledge of hotel management software and systems.

    • Lead pre-opening activities, including coordinating with contractors, vendors, and suppliers to ensure the hotel is ready for opening day. • Recruit, hire, and train a high-performing team, fostering a positive work environment and a strong service culture. • Ability to work flexible hours to oversee fast-paced rooftop bar operations. • Develop and implement operational procedures, standards, and policies to ensure a seamless guest experience. • Oversee the hotel's daily operations, including front office, housekeeping, food and beverage, and maintenance departments. • Manage budgets, financial performance, and cost control measures to ensure profitability. • Drive sales and marketing efforts to maximize occupancy, average daily rate (ADR), and revenue per available room (RevPAR). • Ensure compliance with all health, safety, and legal regulations. • Cultivate relationships with guests, local businesses, and the community to enhance the hotel's reputation. • Analyze guest feedback and reviews to continually improve service and address any issues promptly. • Report regularly to management on the hotel's performance, challenges, and opportunities.