General Manager is responsible for all operational requirements of the Pizza Shop and management of the Shop Manager(s), Crew Members, and Crew Associates. The General Manager leads the successful day-to-day operation of the restaurant by demonstrating standards and behaviors consistent with the Company’s values and culture. General Manager is also required to perform all other functions in the Pizza Shop based on volume and staffing.

General Manager Duties and Functions:

Responsible for Pizza Shop operation.

Develop and communicate Pizza Shop’s goals and requirements to Crew Members (including Shop Manager).

Report all operating information to the Supervisor and recommend solutions for problems and concerns including failing to meet or exceed operating budgets.

Identify talent, interview, and hire new Crew Members (management and non-management), as required.

Coordinate with the Shop Manager in providing training, evaluating, and developing Crew Members and Crew Associates.

Train and provide coaching and direction to the Shop Manager (including performance evaluations).

Develop a staffing plan and review schedules prepared by Shop Manager to ensure adequate staffing.

Communicate regularly with the Shop Manager about operational issues, observations, insights, and suggestions.

Evaluate store conditions and key business indicators to identify problems, concerns, and opportunities for improvement. Implement solutions to remedy existing problems and concerns.

Manage all service contracts to ensure that routine and preventative maintenance occurs.

Maintain adequate inventory (food and beverage) levels. Supervise inventories and estimate food and beverage needs and costs.

Demonstrate active community involvement to promote and grow the business.

Timely perform required administrative duties, including processing required paperwork.

Ensure compliance with operational standards, Company policies, federal/state/local laws, and ordinances and take prompt corrective action where necessary.

Perform other tasks as needed (including delivery, cleaning, and sanitizing) to ensure the smooth and efficient operation of the Pizza Shop and/or as directed by the Supervisor.

Minimum Requirements:

College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.

Proficiency with computers (MS Word, Excel).

Knowledge of restaurant functions including food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.

Must possess a valid driver’s license.

Must be able to comply with oral and written instructions and communicate and exchange accurate information so that others will understand.

Must be ServSafe certified.

Hours may vary and General Manager must fill in for his/her Shop Manage, Crew Members, and Crew Associates (when necessary) or if emergencies arise.

Must be willing to work evenings, weekends, and holidays.

Must be willing to work approximately 50 hours per week.

Physical Demands:

Remain in a stationary position for substantial periods of time, move and traverse within the shop as necessary, position self to perform functions required by the position, observe details at close range, communicate effectively, operate a computer and other digital devices, transport/move products, and goods weighing up to 50 pounds.

Working Conditions:

Working conditions involve noise, heat, changes in temperature, odors, moisture, and other conditions common in a restaurant.

Performance of Essential Functions:

General Manager must be able to perform the essential functions of the General Manager position satisfactorily. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.