Are you a dynamic leader with a passion for hospitality? Spa City Motor Lodge in Saratoga Springs, NY, is seeking a General Manager to lead our team to new heights. Join our close-knit family and oversee daily operations, ensuring top-notch guest experiences in our charming lodge. You'll have the opportunity to make a real impact in a rapidly growing company. If you thrive in a fast-paced environment, excel at building relationships, and have a knack for problem-solving, we want you to be part of our team. Elevate your career with us at Spa City Motor Lodge. Responsibilities: • Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values. • Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs • Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc. • Comply with guest privacy standards. • Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination) • Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager • Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, footwear) neat in appearance. • Develop and maintain the annual Business Plan which includes an Operating Budget, Staffing Plan, Marketing Plan and Capital Budget • Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories • Maximize total revenue through sales and marketing initiatives and proactive revenue management strategies; ensure use of an active Marketing Plan • Manage and nurture relationship/expectations between the owner, management company and the hotel • Develop and maintain relationships with key hotel accounts • Establish, measure and monitor clearly defined goals and incentive plans for department heads • Conduct 90 day Performance Reviews of Department Managers by providing both positive and constructive feedback • Meet or exceed targeted payroll standards (maintain and monitor an effective system for managing payroll) • Monthly review of Average Hours Report to monitor average hours worked & proper status of employees for benefit plans, PTO, Holiday Pay, i.e. Full Time, Part Time and Terminations • Ensure staffing and assignment of daily duties meets hotel needs while effectively controlling payroll • Complete weekly payroll processing • Fulfill Nest reporting requirements and interface well with Nest staff **** • Ensure the Safety Committee is formed and meeting monthly • Ensure the property is clean and well-maintained • Qualifications: Skills Required • Leadership: Ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation). • People Skills: Deliver hospitable service that is attentive, friendly, and courteous; ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect; demonstrate patience, tact, and diplomacy. • Communication Skills: Ability to communicate effectively both verbally and in writing. (Strong writing skills – spelling, punctuation, grammar.) • Problem-Solving & Analytical Skills: Ability to identify issues, collect and analyze information to understand the problem, and effectively resolve. Identify, recommend, and implement best practices. • Judgment & Discretion: Appropriately manage confidential and sensitive information; maintain confidentiality. • Organizational & Time Management Skills: Ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision. • Attention to Detail: Ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks. • Computer skills/ Technology: Proficiency in computer technology, i.e., Microsoft Office and Google Suite. Proficient in operating general office equipment. **** • Experience / Education: Minimum of 5 years of leadership, management, or supervisory experience preferred, as well as a college degree or equivalent work experience. • Performance Measurement: Ongoing feedback from supervisor, attendance, productivity, input from staff, guest comments, and scores. Compensation: $75,000

• Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values. • Acknowledge our guests with a smile and friendly “hello.”  Promptly attend to guest needs • Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc. • Comply with guest privacy standards. • Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor.  (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination) • Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager • Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, footwear) neat in appearance. • Develop and maintain the annual Business Plan which includes an Operating Budget, Staffing Plan, Marketing Plan and Capital Budget                                                                                                  • Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories  • Maximize total revenue through sales and marketing initiatives and proactive revenue management strategies; ensure use of an active Marketing Plan    • Manage and nurture relationship/expectations between the owner, management company and the hotel    • Develop and maintain relationships with key hotel accounts   • Establish, measure and monitor clearly defined goals and incentive plans for department heads            • Conduct 90 day Performance Reviews of Department Managers by providing both positive and constructive feedback • Meet or exceed targeted payroll standards (maintain and monitor an effective system for managing payroll)  • Monthly review of Average Hours Report to monitor average hours worked & proper status of employees for benefit plans, PTO, Holiday Pay, i.e. Full Time, Part Time and Terminations   • Ensure staffing and assignment of daily duties meets hotel needs while effectively controlling payroll  • Complete weekly payroll processing   • Fulfill Nest reporting requirements and interface well with Nest staff     • Ensure the Safety Committee is formed and meeting monthly • Ensure the property is clean and well-maintained