Benefits:

401(k)

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

About the Position:

The General Manager of a "Scenter" is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a hands-on leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Prior experience working with dogs is preferred but not required.

Perks and Benefits:

Direct career growth path to Regional or Area Management positions

Performance bonuses

Paid Vacation

Complimentary Membership for your pup

Closed on Sunday

What You Will be Doing:

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Drive employee development through leadership, training, and performance reviews

Uphold quality standards through hands-on participation, employee audits, and training

Promptly and accurately communicate information from upper management to your team

Identify when/ where help is needed and provide assistance to keep Scenter on schedule

Create an environment conducive to teamwork, open communication, and Scenthound values

Manage client expectations; Resolve customer concerns

Ensure the safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated

industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model

allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly

collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-

human connection by helping dog parents maintain clean, healthy dogs.

NORTH STAR

We remove barriers so that people can love and connect with their dogs every day.

VALUES

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

Skills and Abilities:

Effective communication with team members and dog parents

Leadership, coaching, mentorship

Recruiting, hiring, and creating a happy and effective team

Problem-solving

Attention to detail

Time-management – ability to make an efficient schedule

Computer/ technology proficiency

Accountability; hold oneself and others to a high quality of services

This position requires:

Management experience

Prior experience working with dogs is preferred but not required

Customer service experience (retail, restaurant, automotive, etc)

Strength to lift up to 70 pounds; stamina to stand for long periods of time

Reliable transportation

Willingness to work in a smoke-free environment