General Managers at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

Drives financial performance and productivity for all operational aspects of the center

Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy

Hires outstanding talent and ensures center is fully staffed with high performing teachers

Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact

Forecasts future enrollment based on annual graduation

Processes payroll, ensuring the accuracy of timekeeping systems

Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.

Manages all vendor relationships- organizes facilities maintenance and technology support

Ensures parent billings, account receivables and collections are accurate and precise

In partnership with Center Director, conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

Executes marketing brand campaigns within the center and implements local marketing activities.

Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)

Effectively uses social media channels for parent engagement and retention

Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.

Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers

Has a strong understanding of the childcare offerings within the community

Maintains the lead tracking portal and customer database

Coordinates the registration process and maintains customer and employee information in center systems

Responsible for communications to families (i.e. billing, newsletters)

Plans and manages budget for “parent pleasers”

Qualifications:

3+ years’ experience in retail/store management - cross-industry experience is welcome

Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting

Ability to leverage data to understand the business and make decisions

Bachelor’s degree required

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Learning Experience Corporate.