General Manager

The Woodhouse Day Spa - Cleveland

General Manager

Cleveland, OH
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Bonus based on performance

    Dental insurance

    Employee discounts

    Health insurance

    Paid time off

    Vision insurance

    The Woodhouse Day is currently hiring a General Manager.

    Want to work at America’s best day spa?

    Ready to do what you love?

    Ready to make a difference and be an important part of our Team?

    Come join The Woodhouse Day Spa who has once again been voted America's Favorite Day Spa! We have also been awarded America's Favorite Multi-location Day Spa by American Spa Magazine's Professional Choice Awards.

    We are hiring for Full Time and Part Time Nail Technician. We are a natural nail spa and do not do acrylic nails.

    At The Woodhouse, we value our team members and strive for excellence with every guest experience.

    Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you.

    The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company’s mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today!

    Job Description

    General Manager

    Purpose:

    The General Manager is responsible for the daily organization and management of the team member, guests, schedule, inventory and management software. The GM is responsible for training the team members on all their job responsibilities and ensuring that the performance of their duties is held to the proper standards as set forth in the operations manual.

    Responsibilities:

    Hire and train new team member members

    Coordinate therapists’ schedules

    Prepare franchise management control reports

    Ensure treatment protocols are followed

    Ensure the cleaning, repairing, and maintenance of operating equipment, as well as maintenance of premises

    Ensure all front office procedures are adhered to

    Ensure laundry services are completed daily

    Place local area advertising when needed

    Ensure guest service standards are upheld daily

    Ensure quality control standards are upheld daily

    Ensure the safety of guests and team member members by adhering to the Safety and Security Policy

    Prepare for on-site inspections and meet with inspectors

    Prepare purchase and receiving orders for back bar and retail inventory

    Ensure the organization and presentation standards for retail inventory are adhered to

    Manage the inventory database on computer software

    Perform daily closeout procedures on computer software

    Perform duties of Spa Coordinator and or Spa Concierge when needed

    Maintain organization of break room and office area

    Perform Neighborhood Marketing

    Educate guests on spa services and retail products

    Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance

    Standards

    Abide by all protocols set forth by THE WOODHOUSE SPAS CORPORATION

    Work Hours:

    Varies day to day to meet the demands of the spa which is opened from Monday – Saturday 9:00 a.m. – 8:00 p.m. and Sundays from 9:00 am - 5:00 pm.

    Organizational Relationship:

    The General Manager reports directly to the Operating Principle.

    Woodhouse Perks include:

    Competitive Pay (W-2, no 1099)

    Paid vacations for full time employees

    Generous discounts and opportunities to enjoy services and products

    “The Woodhouse Way” paid training program

    Working in a new state of the art facility

    Ongoing training opportunities on the Woodhouse University website

    Heatlth / dental / disability / life and critial care insurance

    401K - matching

    The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.