Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

A General Manager (GM) oversees the day-to-day operations of a hotel property, manages all departments, food and beverage outlets, staff, and budgets, executes guest service, meets strategic goals, and drives overall profitability by making critical decisions related to operations, sales, and customer service. This role requires understanding the surrounding community and the hotel's branding.

RESPONSIBILITIES

As a GM, your primary duty will be to ensure that the company values, operational standards, and goals are understood and practiced in everyday operations. You will also build a team representing the hotel brand and community well.

Operational Management

· Create an environment with the staff that focuses on living hospitality, improving customer service, and impacting people’s lives. This will be done by aligning the team with the hotel brand, using the company's core values, and encouraging the right behaviors for the team.

· GMs prioritize delivering exceptional customer service to create a memorable guest experience. A manager must anticipate the needs of their team and be willing to go above and beyond expectations for a guest experience.

· Supervising and coordinating the activities of various teams within the hotel, including front desk, housekeeping, food and beverage (restaurant and café), and maintenance.

· Establishing department leads, meeting regularly to determine the day's priorities and goals.

· Delectate for efficient and effective daily operations, maintaining high-quality standards, and implementing operational procedures.

· Review operational procedures for fit within your team and make changes/accommodations as needed to support your team in the most efficient use of their time or to provide the highest level of service and cleanliness possible.

· Monitor occupancy levels, revenue, and expenses to optimize profitability.

· Handling complaints and resolving issues promptly and professionally to maintain guest satisfaction and loyalty. Respond to guest feedback from internal or external sources (OTAs and directory sources), making operational adjustments where necessary.

· Reviewing and implementing operational procedures and ensuring that each department delivers on quality and cleanliness standards for our guests.

· Regularly inspect the hotel for compliance with operational procedures, cleanliness, safety, and maintenance needs. Follow preventative maintenance measures as outlined by the Maintenance team.

· Project manages renovations under the Capex Plan, which is determined by the company, and resolves large-scale maintenance repairs and other projects as determined by the VP of Operations or VIPH Group.

· Works with internal IT support to maintain software and hardware required for daily operations, including, but not limited to, workstations, key card machines, credit card processors, printers, management systems (PMS or POS), time clocks, and other technology-related concerns.

Food and Beverage Management

· Developing and implementing FNB strategies to maximize revenue and guest satisfaction for hotel and community guests.

· Overseeing the day-to-day operations of all FNB outlets, including the restaurant and bar, events and catering, and lobby café.

· Monitoring food and beverage quality, presentation, and consistency.

· Working with VIPH Group and the VP of Operations on creating and managing menus, pricing, and promotions (seasonal).

· Understanding Food Service and Handling requirements, ensuring all staff is properly certified, and following all compliance requirements.

· Manage inventory for each outlet separately and control food costs.

Staff management and training

· Hire and onboard the right candidates, collaborate with human resources and the VP of Operations to find candidates who align with our company culture, and decrease turnover.

· Develop work schedules, assign tasks, and monitor performance to maintain a high level of service.

· Conduct regular staff meetings, provide feedback, and foster a positive work environment based on the core values of vision, integrity, passion, and humility.

· Implementing training programs to enhance employee skills and knowledge.

· Staffing, developing, and evaluating employees and conducting ongoing performance discussions.

· Establish monthly/quarterly goals for the property with the VP of Operations, work with each individual to help meet these goals, and provide constructive feedback.

· With the support of human resources, appropriate handling of employee relations issues, including coaching, mentoring, and engagement in the disciplinary action process where necessary.

Financial Management and Sales

· Handles basic accounting and data entry for vendor payments, inventory, and petty cash. Provides information for the accounting team to accurately prepare the property PNL and monitor your success in meeting financial targets. (M3 Daily Reports, Check Log, Charge Backs, Petty Cash, Credit Card Log, POS Inventory, Direct Billing, PNL Review).

· Analyze financial reports with your VP of Operations, identify areas for improvement, and implement different strategies and changes to hotel-level programs to increase profitability.

· Reconcile financial accounts and analyze the decisions made and how they impact the flow through to GOP to meet or exceed the budget.

· Collect payments on guest balances and direct receivables, commission payments by vendor, and issuance of refund checks.

· Assist in property sales to increase bookings, create promotional ads, or identify other opportunities.

· Responsible for reporting and information to prepare the property budget and forecasts.

· Revenue management controls and practices, including selling strategies, price recommendations, and monitoring third-party affiliate sites (OTAs).

· Manage labor costs, schedules, and expenses according to company-established guidelines, optimizing overall profitability (E.g., POR).

· Effective revenue management practices include instructing staff on selling strategies, add-on packages, communicating upgrades, and pricing recommendations to improve/meet revenue.

· Manage monthly inventory and par levels for guest room items, lobby, and equipment. Source better pricing when possible or work with approved vendors.

· Work with your VP of Operations to capitalize on advertising opportunities in your community and at the property, and work with internal marketing support to create content.

· Maintaining relationships with key clients and stakeholders and working closely with account managers to retain recurring accounts.

· Make sales calls on solid leads, work directly with the company to establish a sales strategy, and work with the line-level team to capture sales-driven data.

· Participate in community and public events to draw the travel community to your hotel.

· Build a knowledge of financial management, revenue generation, and cost control. Analyzing and reviewing financial reports, identifying trends in the community or industry, and making data-driven decisions are essential to the long-term success of our operations.

QUALIFICATIONS AND EXPERIENCE

Hotel managers must possess strong leadership qualities to motivate and inspire their teams. Practical communication skills are essential for coordinating staff, collaborating with different departments, and interacting with guests.

· A high school diploma or general education degree (GED) is required. A degree or credential within the hospitality environment is preferred but not required.

· Five to Eight years experience with a hotel operations team, with either increasing responsibility or in a management capacity.

· A genuine passion for hospitality and the heart to encourage the next generation to pursue hospitality careers.

· The ability to delegate tasks, provide constructive feedback, and resolve conflict is crucial for maintaining a harmonious work environment.

· Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions

· Must remain calm under pressure and find creative solutions, which is crucial for effectively addressing unexpected situations.

· Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software.

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.

· Ability to read and speak English and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum property operation.

Physical Requirements

· While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, crawl, taste, or smell.

The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus