General Manager - Wellness Center

Restore Hyper Wellness - RHWM045

General Manager - Wellness Center

Lynnfield, MA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Paid time off

    About Restore Hyper Wellness: Restore Hyper Wellness (“Restore”) is the award-winning creator of an innovative new category of health—Hyper Wellness. Restore delivers expert guidance and an extensive array of cutting-edge health services, such as IV drips, hot sauna, hyperbaric oxygen therapy, red light and cryotherapy, integrated under one roof. These therapies help you feel your best, so you can do more of what you love.

    With 200+ locations across 40 states and a fast-growing national retail footprint, Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love.

    Status: Full-Time

    Position Summary: Restore is seeking a highly focused, strategic General Manager to assist our clients in their wellness journey and lead our dynamic team. As a General Manager, you will lead the Restore studio in the community to create brand awareness, drive traffic, leads and membership, and overall sales. This individual will be responsible for overseeing the studio's performance, team members, KPI management, and marketing events. A successful General Manager at Restore will have previous management experience, a passion for wellness, and for helping people. Additionally, with the guidance of the Area Manager, this individual will manage the day-to-day operations of the studio and develop a team in a fun, engaging, and inclusive environment.

    Responsibilities:

    Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll and facilities maintenance

    Execute and coordinate company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives

    Responsible for hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks

    Manage all aspects of the employee life cycle with continuous coaching, annual performance reviews and by providing recognition to high performers

    Foster a culture of five star customer service

    Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals through community events, partnerships, B2B, and word-of-mouth referrals

    Ensure a safe and clean studio environment for members and guests Ability to work flexible schedules including on weekends and holidays as directed by business needs

    Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and culture

    Requirements:

    High School Diploma or equivalent required

    Minimum 3-5 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination

    Previous management experience in the health, wellness, fitness, or retail industry strongly preferred

    Proven success in sales and team mentorship

    Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients

    Exceptional communication skills

    Ability to multi-task and manage client and staff concerns

    Intermediate computer skills

    Flexible to work day, evening, and/or weekend hours as needed

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.