General Manager - West Bend, WI

Are you a dynamic and results-oriented leader with a proven track record in the service industry? A well-established and growing plumbing company in West Bend, WI, with an expanding HVAC division, is seeking a highly motivated General Manager to spearhead operations and drive continued success. Reporting directly to ownership (who will remain in an advisory capacity and as the license holder), you will be responsible for overseeing all facets of the business, ensuring operational excellence, profitability, and exceptional customer satisfaction. This is an exceptional opportunity to make a significant impact, shape a thriving team, and contribute to the exciting growth trajectory of a company poised for expansion.

What’s In It For You:

• Exceptional Earning Potential: Enjoy a competitive salary range of $135,000 - $155,000 annually, complemented by a performance-based bonus tied to EBITDA and overall achievements.

• Growth-Oriented Environment: Join a large plumbing shop with a burgeoning HVAC division, offering exciting opportunities for strategic leadership and expansion.

• Collaborative Leadership: Work alongside a supportive owner who will remain involved in an advisory capacity, providing valuable insights and guidance.

• Values-Driven Culture: Embrace core values that are actively lived: We Win Together, Today Not Tomorrow, Performance Not Politics.

• Performance-Based Rewards: Your hard work and results will be directly recognized through performance-based pay.

• Comprehensive Benefits: Access full medical, dental, and vision packages, including fully employer-paid options, ensuring your well-being.

• Secure Financial Future: Plan for your retirement with a 401(k) plan featuring a company match.

• Dynamic & Scalable Environment: Thrive in a company that operates with the speed of a startup, backed by the robust investment of institutional partners.

• Investment in Your Development: Benefit from leadership training programs designed to accelerate your career growth.

• Continuous Learning: Take advantage of continuous education stipends to further enhance your skills and knowledge.

Key Responsibilities:

• Strategic Leadership & Growth: Develop and execute strategic plans to drive business growth, expand market presence in both plumbing and HVAC, and achieve ambitious financial objectives.

• Organizational Alignment: Collaborate with key stakeholders to establish clear organizational goals and objectives, ensuring seamless alignment with the company's overarching vision and mission.

• Operational Excellence: Oversee all operational functions, including efficient service delivery, exceptional customer satisfaction, optimal employee performance, and strategic resource management.

• Continuous Improvement Champion: Foster a culture of continuous improvement, proactively driving operational efficiency and effectiveness throughout all organizational levels.

• Team Leadership & Mentorship: Lead, mentor, and inspire a team of managers and employees, cultivating a positive, collaborative, and high-performing work environment.

• Talent Acquisition & Development: Identify future talent needs, actively participate in the recruitment and selection process, and champion the professional development of all employees.

• Customer-Centric Vision: Champion a customer-first approach across the organization, ensuring the delivery of consistently exceptional service and achieving outstanding customer satisfaction.

• Compliance & Safety: Ensure strict compliance with all relevant regulations, stringent industry standards, and comprehensive safety protocols.

What We Need From You:

• Proven Leadership Experience: A minimum of 5 years of progressive experience in a leadership role, ideally within the home service industry (plumbing, HVAC, electrical) or a closely related field.

• Strong Business Acumen: A demonstrable track record of driving significant business growth and achieving robust profitability.

• Exceptional Leadership Skills: Outstanding team-building abilities with a proven capacity to effectively motivate, inspire, and develop others.

• Strategic Thinking & Problem-Solving: Excellent strategic thinking and analytical skills, coupled with a proactive and effective approach to problem-solving.

• Financial Management Proficiency: Strong financial management skills, including comprehensive budgeting and insightful financial analysis capabilities.

• Outstanding Communication Skills: Exceptional communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and key stakeholders.

• Decisive & Resilient: Demonstrated ability to make sound and well-informed decisions under pressure and effectively navigate complex and challenging situations.

• Industry Knowledge: A solid understanding of the home service industry and relevant regulatory requirements.

• Technological Proficiency: Proficiency in utilizing technology and various software systems to enhance operational efficiencies.

• ServiceTitan Advantage: Knowledge and experience with ServiceTitan software is considered a significant plus.

• Customer-Centric Mindset: A strong customer service focus and mindset, prioritizing both employee and partner satisfaction with exceptional communication and relationship-building abilities.

• Problem-Solving Prowess: Exceptional problem-solving and conflict resolution abilities with a proactive approach to continuous improvement.

• Highly Organized & Agile: Highly organized with the ability to act swiftly while maintaining meticulous attention to detail.

• Integrity & High Standards: A commitment to upholding higher standards and consistently exhibiting a strong level of integrity.

Ready to lead a thriving team and drive significant growth at in West Bend, WI? If you are a passionate and experienced General Manager looking for an exciting opportunity to make a real impact, apply now! Your leadership journey starts here!

Equal Employment Opportunity (EEO) Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.