Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Location: Lexington, KY (Corporate-Owned ecomaids Location)

Full-Time, On-Site

Salary Range: $100,000, with an annual salary range of $65-75,000 and bonus opportunity combined.

Reports To: ecomaids CEO

Job Highlights

As the General Manager of the new corporate-owned ecomaids location in Lexington/Richmond, KY, you will be responsible for overseeing all aspects of the business. Your role will focus on driving the growth of the location through effective leadership in sales, marketing, operations, human resources and customer satisfaction. You will be responsible for executing standard operating procedures (SOPs) and managing business outcomes by utilizing dashboards, tracking key performance indicators (KPIs), and analyzing results to suggest data-driven actions. This position offers an incredible opportunity to shape the future of the business, working directly with the CEO to ensure the success of this flagship location.

Qualifications

Small Business Management: Experience in key areas of small business management, including sales, marketing, operations, and human resources.

Leadership: Proven leadership in a growth-oriented environment, with a strong track record of managing and motivating teams to achieve success.

Problem-Solving: Strong problem-solving abilities, with an organized and goal-oriented mindset to address challenges and drive results.

Communication: Excellent verbal and written communication skills, with the ability to clearly convey ideas and inspire teams.

Customer Relationships: Ability to build strong customer relationships, creating a loyal and enthusiastic customer base.

Business Administration: Comfortable with overseeing business administration tasks, including staffing, scheduling, and resource management, to ensure smooth operations.

Tech-Savvy: Proficient with business management software, able to effectively use data dashboards and reporting tools to monitor performance and operations.

Data Analysis & Critical Thinking: Strong ability to read and interpret data, analyze trends from KPIs, and apply critical thinking to suggest data-driven actions and improvements.

Results-Driven: A track record of hitting business goals and driving measurable results through strategic initiatives.

Adaptability: Adaptable, empathetic, and honest, with the ability to thrive in dynamic environments and lead by example.

Valid Driver’s License: Must possess a valid driver’s license.

Responsibilities

Employee Performance Goals: Set and manage performance goals for all team members, ensuring accountability and high levels of productivity across the board.

Payroll Management: Oversee payroll operations to ensure accuracy and timely payments for all employees.

Sales and Marketing: Drive local marketing initiatives and sales efforts to attract new customers, including handling promotional activities, lead generation, and managing customer inquiries.

New Customer Walkthroughs: Conduct walkthroughs for new customers to assess their needs, provide accurate estimates, and establish a strong first impression.

Customer Experience and Retention: Build strong relationships with customers by ensuring high-quality service, addressing customer feedback, and proactively managing retention strategies.

Employee Lifecycle: Manage the full employee lifecycle, from recruiting, interviewing, and hiring to onboarding, training, and retaining top talent within the company.

Dispatch and Scheduling: Oversee team dispatching and daily scheduling to ensure efficient time management and job completion.

Onboarding and Training: Lead employee onboarding and training to equip new hires with the skills and knowledge needed to meet service standards and company expectations.

Inventory Management: Ensure inventory levels are properly maintained, including ordering supplies and managing equipment to prevent delays or shortages.

Recruiting and Interviews: Conduct recruiting efforts, including interviews and candidate evaluations, to ensure that the team is adequately staffed with skilled and motivated individuals.

Performance Management: Regularly evaluate employee performance, provide coaching and feedback, and implement improvement plans when necessary.

Customer Complaints and Redos: Address and resolve customer complaints and re-dos quickly and professionally to maintain customer satisfaction and retention.

Quality Assurance (QA): Conduct quality assurance checks, ensuring that all cleans meet company standards and addressing any issues proactively.

Benefits

Opportunities for growth and career advancement

Full-time role with job security

Paid training and career development planning

Competitive salary with performance-based bonuses

401(k) with matching contributions

Paid time off

Company vehicle provided

Free uniforms

About ecomaids

ecomaids provides high-quality, ecofriendly cleaning services to residential and commercial customers. We are dedicated to using nontoxic, green cleaning products and methods that are safe for our customers, employees, and the environment. As the General Manager, you will play a key role in ensuring our Lexington & Richmond locations operate at the highest standards while growing the business and maintaining our strong commitment to sustainability.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to ecomaids Corporate.