Benefits:
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Hand & Stone Massage and Facial Spa Annapolis Harbour Center located at 2480 Solomon's Island Rd, Annapolis, MD 21401 is searching for a results-driven Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a proactive self-starter, and excels in driving sales performance while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future general management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, we’d love to hear from you!
What Sets Us Apart? FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a supportive and nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.
Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on individual and team performance.
Benefits GALORE!
Medical, Dental, Vision, Life, and Supplemental Insurance with a generous employer contribution
401K plan with a 5% company match!
Paid Time Off
Competitive compensation structure including commission and performance based bonuses
Professional and safe working environment
Employee retail and service discounts
Opportunity for professional growth
AND MORE!
As a General Manager in Training, you will
Successfully achieve all individual performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
Successfully lead the front desk team to achieve and exceed all sales and performance goals
Provide exceptional service and experiences to all guests and valued members, as measured by our Service Level Standard scores
Oversee and manage daily operations of the front desk
Assist General Manager in managing the daily operations of the business
Train, monitor, and coach teams on a daily basis, including in-the-moment coaching
Assist in recruiting, onboarding, and training all new hires at the front desk
Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
Passionately promote sales, promotions, and events
Uphold spa cleanliness standards
Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.
The General Manager in Training has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.
Role Requirements
Passion for communicating with people and providing excellent service
Capability to work flexible hours including nights, weekends and some holidays
Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
Excellent verbal and written communication skills
A fast learner, with a positive attitude
Comfortable in a fast-paced, high-volume environment.
Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment booking computer systems is a plus
A strong team player with the ability to work independently under minimal supervision
Exceptional organizational skills, including attention to detail and multitasking
Critical thinking skills, including customer conflict resolution
We can’t wait to meet you!
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.