Are you someone who has Tribal Gaming experience in the Retail environment?

If that's you, we are excited to get you involved with a General Manager position with one of the largest Tribal Casino Brands in New Mexico.

Summary of Position

The General Manager is responsible for overseeing the daily operations and administration of the slots, security, cashiers, kitchen staff, and supervisors. This role involves maintaining operational efficiency and fostering a positive work environment while ensuring exceptional customer service and optimal store performance.

Key Responsibilities and Performance/Behaviors

• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

Essential Duties and Responsibilities:

• Maintains awareness of all slot games activities;
• Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the slot department;
• Reviews daily and monthly reports, providing written explanations for any unusual slot wins fluctuations and any unusual player activity;
• Reviews all gaming promotions; provides input and suggestions to Marketing;
• Assures completion of weekly work schedules for all staff;
• Fosters and maintains positive staff management and player/house relations;
• Determines inventory needs, and insures proper orders when necessary, of all gaming supplies;
• Exercises appropriate judgment and discretion to identify situations that require attention to upper management;
• Must be able to obtain and maintain a gaming license;

Education and/or Experience Requirements

• Associate’s Degree (A.A) or equivalent from two-year College or technical school; and seven years related experience. Five years’ experience previous management experience required. Strong leadership abilities with a demonstrated track record of managing and motivating diverse teams. Mescalero Apache Tribal Preference; bicultural experience preferred