Job Description

Generator Mart is looking to add a customer service associate to our growing team!  This key person will interface with our customers, vendors, and internal team.  We are a family-owned company located in Brighton, Colorado that has been in the power generation industry for over 38 years.

WHAT YOU’LL DO:

·         Be energized by creating customer engagement that is unique to Generator Mart and exceeds expectations and drives brand loyalty

·         Know every detail of the product in order to make recommendations and identify each product by descriptions

·         Interact directly with customers via live web chat, email, and phone

·         Follow up post-sale with customers to ensure satisfaction and enhance customer experience

·         Handle all incoming claim calls from customers and follow up as needed.

·         Resolve customer issues by identifying problems and coordinating appropriate corrective action

·         Communicate internally with management, sales, and warehouse regarding daily consumer activities and service issues

·         Verify phone numbers, addresses and email addresses with each customer contact and update customer information

·         Answer calls to assist customers with order fulfillment and service execution

·         Additional responsibilities may be assigned as needed

WHAT WE’RE LOOKING FOR:

·         1-3 years in a customer service-oriented role

·         The ability to quickly, calmly, and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations.

·         Impeccable organizational skills

·         Strong communication skills to work most effectively with customers

·         Empathetic and patient “people-person”

·         A talent for critical thinking, creative problem solving and multitasking

·         A proven ability to consistently deliver excellent customer service

·         Proficiency to self-start, multi-task, follow-thru, follow-up - all with a focus on accuracy

·         Ability to tactfully handle stressful and difficult situations using proven processes

·         A demonstrated desire to learn and grow with an organization

·         High level of energy, persistence, and positive outlook with a team player attitude

EVEN BETTER IF YOU HAVE:

●      Hubspot experience

●      Shopify experience

BENEFITS:

●        Health insurance

●        Dental insurance

●        Paid Vacation and Holiday

401K plan  

Company Description

Generator Source is an established industrial equipment re-seller and service provider, focused on the emergency backup power generation space. Our company is composed of three divisions – equipment sales, service, and e-commerce. We buy, sell, rent, and service diesel and natural gas generators for backup power and service installed generators. We work with new & used generators and offer top name brands such as Cummins, Caterpillar, Kohler, and MTU. We are a family operated company located in Brighton, Colorado that has been in the power generation industry for 40 years.