Job Description

GREAT PERMANENT JOB OPPORTUNITY WITH ESTABLISHED TOWING COMPANY WITH 60 YEARS OF SERVICE IN THE COMMUNITY! GENE'S TOWING IS LOOKING FOR A RELIABLE AND MOTIVATED INDIVIDUAL TO JOIN OUR TEAM OF DEDICATED PROFESSIONALS. WE ARE URGENTLY HIRING FOR A MASTER COMMUNICATOR, MULTI TASKING SUPERSTAR DISPATCHER WHO IS NOT AFRAID TO TAKE CHARGE!

• FULL TIME SWING/GRAVEYARD/WEEKENDS (ABLE TO WORK ALL SHIFTS ON OCCASION, IF NEEDED)
• COMPETITIVE PAY - DOE
• PAID HOLIDAYS
• PTO AND SICK LEAVE
• EMPLOYER PAID MEDICAL (FOR EMPLOYEE) - OFFERED DENTAL & VISION
• MUST BE ABLE TO MULTI-TASK AND WORK IN A FAST PACED ENVIRONMENT. MUST BE ABLE TO MEET HIRING REQUIREMENTS TO WORK WITH POLICE AGENCIES. PROFESSIONAL APPEARANCE AND DEMEANOR IS REQUIRED.

JOB DUTIES INCLUDE: ​

• WORKING IN AN EXTREMELY FAST PACED ENVIRONMENT
• ANSWERING MULTIPLE INCOMING CALLS QUICKLY
• PROVIDING EXCEPTIONAL CUSTOMER SERVICE EXPERIENCE TO OUR CUSTOMERS
• MULTI-TASK USING MULTIPLE COMPUTER SCREENS WHILE USING RADIO AND ANSWERING PHONE LINES SIMULTANEOUSLY
• QUICKLY MAKE SENSE OUT OF CONVOLUTED DATA
• ANSWER/NAVIGATE INCOMING CALLS FOR ALL LOCATIONS AND ROUTE TO APPROPRIATE PERSON
• ASSISTING DRIVERS VIA TELEPHONE AND RADIO BY PROVIDING VITAL INFORMATION ABOUT THE SITUATION THAT MAY AFFECT THEIR ARRIVAL TIME OR SERVICE ABILITY
• LOCATING AVAILABLE DRIVERS
• CLEARLY AND EFFICIENTLY RELAY INFORMATION SUCH AS LOCATION, VEHICLE MAKE AND MODEL TO QUICKLY DISPATCH CALLS
• ENTERING CALL DATA ACCURATELY AND CLEARLY INTO TOWING SOFTWARE PROGRAM
• WORKING WITH CO-DISPATCHERS TO PROBLEM SOLVE AND ASSIST WHEN NEEDED
• UNDERSTANDING THE IMPORTANCE OF ASKING BASIC INFORMATIONAL QUESTIONS ON INCOMING CALLS
• MAINTAINING REGULAR, PREDICTABLE PUNCTUAL ATTENDANCE
• REMAINING FRIENDLY AND APPROACHABLE WITH ALL CUSTOMERS/FELLOW EMPLOYEES
• OCCASIONAL DATA ENTRY AND OTHER DUTIES AS ASSIGNED (BASED ON CALL VOLUME)

IDEAL CANDIDATE QUALIFICATIONS:

MUST PASS A FEDERAL DRUG TEST

CLEAN LIFETIME CRIMINAL BACKGROUND CHECK

AT LEAST ONE YEAR OF VERIFIABLE OF OUTBOUND DISPATCH EXPERIENCE (TOWING, TRUCKING, E-911) PREFERRED

THE ABILITY TO QUICKLY LEARN THE DIFFERENCES IN FLEET VEHICLES, CAPABILITY AND DRIVER ABILITY

AT LEAST 1 YEAR OF VERIFIABLE EXPERIENCE OF CALL CENTER/TELEMARKETING EXPERIENCE

1 YEAR EXPERIENCE WORKING IN AN EXTREMELY FAST PACED ENVIRONMENT

AT LEAST 1 YEAR OF VERIFIABLE CUSTOMER SERVICE EXPERIENCE IN A EXTREMELY FAST PACED ENVIRONMENT

ABILITY TO USE MULTIPLE COMPUTER SCREENS WHILE USING RADIO AND ANSWERING PHONE LINES SIMULTANEOUSLY

WORKING SCHEDULES THAT MAY INTERFERE WITH PERSONAL FUNCTIONS

SELF-MOTIVATED WITH A STRONG ABILITY TO PROVIDE EXCELLENT CUSTOMER SERVICE FOR INTERNAL AND EXTERNAL CUSTOMERS.

ABILITY TO MANAGE TIME EFFECTIVELY

COMFORTABLE WORKING IN STRESSFUL SITUATIONS

ABLE TO EFFICIENTLY, CALMLY AND CONSTANTLY MULTI-TASK, WHILE PROJECTING A “SMILE ON YOUR FACE” DEMEANOR

FAMILIARITY WITH PIERCE, KING AND THURSTON COUNTY GEOGRAPHIC AREAS

STRONG ORGANIZATIONS SKILLS

THE ABILITY TO HANDLE ALL PERSONALITY TYPES AND SITUATIONS AT ONE TIME

THE ABILITY TO MAKE DECISIONS QUICKLY AND WITH CONFIDENCE

THE ABILITY TO SIT FOR EXTENDED PERIODS OF TIME

STARTING WAGE $15-$18 (DOE) PER HOUR. PHONE CALLS NOT ACCEPTED

GENE'S TOWING IS A SMOKE/VAPE FREE COMPANY

Employer strictly complies with the reporting requirements of the Employment Security Department

Company Description

Genes Towing is a family owned towing company with over a half century tradition of serving customers in Pierce County and Lakewood, Washington with premier roadside support. We have a full line of Light and medium Tow Trucks, and heavy duty wrecker units for towing all types of autos, motorcycles, large trucks, semi’s, RV’s and buses. Our office is open 24 hours a day, 7 days a week, 365 days a year, and is staffed by professional and friendly dispatchers who will answer your call and immediately send out a licensed tow truck driver.