Job Description

Role: Genesys Architect

Location: Canton, MA and Louisville, KY (Day 1 On-site)

Duration: 12+ Months

Job description:

Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc

Profile Specification

Experience in Genesys CX functionality and features with real world experience optimizing IVR skillbased routing Queue management and agent desktop integration

Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques

Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach

Ability to create omnichannel experience in integration with multiple digital channels

Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and selfservice features

Collaborate with cross functional team for creating optimal solution and development

Skills

Mandatory Skills : Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams

Additional Information

All your information will be kept confidential according to EEO guidelines.