Geode Health is a rapidly growing, national provider of outpatient mental health services.  Our mission is ‘To EMPOWER our patients to live healthier, more rewarding lives through ACCESSIBLE, AFFORDABLE and EFFECTIVE mental healthcare tailored to their needs.’

JOB SUMMARY

The EMR Application Specialist will be Geode’s in-house electronic medical record (EMR) expert, helping design and build our Athenahealth platform from the ground up. As the EMR Specialist, you’ll own the system configuration and ongoing support program for Athena and integrated third parties that will drive our clinical and revenue cycle success. We are looking for someone with ~2-5 years experience who is excited to advance their career. Previous Athena experience is preferred, but not required.

In this position, you’ll work closely with Athena vendor representatives and Geode’s operations team to configure workflows for our initial Athena go-live, and then take a more independent role in building and supporting our providers as Geode grows.  You’ll assist with the development and delivery of EMR training to end-users for our initial practice go-lives and then transition this responsibility to the training team for subsequent go-lives. As an initial member of the Technology team, you’ll have the opportunity to coach and mentor others as the team expands, and there is opportunity for this position to grow commensurately with the organization.

The role is remote with your ideal location in Illinois, Texas, or North Carolina; ability to travel up to 20% is required for onsite trips to provider practices and to attend key Geode team meetings. The role reports to the Director of Provider Success.

Our ideal candidate has excellent problem solving and communication skills and is comfortable thinking both technically and creatively. Most importantly we’re looking to bring someone into our team that is excited about our mission to improve mental healthcare across the country.

Please include a cover letter in your application that tells us why you are interested in the role. Applications without a cover letter will not be considered. 

RESPONSIBILITIES:

• Responsible for planning, building, testing, creating modifications and maintaining the EMR software applications (Athena and integrated third parties)
• Analyze workflows and work with operations to understand business requirements in order to recommend and execute system configuration
• Troubleshoot and resolve technical issues that arise, which involves research, system testing, issue analysis, and implementing sound business solutions
• Support technical issue resolution for live practices, providing guidance and problem-solving solutions in response to end-user inquiries
• Continually evaluate system capabilities and provider feedback to identify areas of opportunity for improving and automating workflows
• Facilitate collaboration with key stakeholders including end-users, vendors, and leadership team to improve and maintain best-in-class workflows and tools
• Develop and maintain all system design and build documents and other system documentation
• Assist the Director of Provider Success with development and delivery of training for initial practice go-lives

IDEAL CANDIDATE PROFILE:

• Reliable self-starter capable of working with a high degree of autonomy
• Desire to work in a start-up environment where proactivity, creativity, and organizational skills are critical
• Ability to analyze an issue or need, determine feasible options, and recommend the best solution
• Organized & process-oriented
• A lifelong learner who believes in giving and receiving feedback to get better each day

SKILLS AND QUALIFICATIONS:

• 2-5 years’ experience implementing and/or supporting EMR applications, preferably in the ambulatory/practice management space
• Demonstrated ability to independently manage and execute system build project plans including workflow analysis, configuration, testing, and production support
• Demonstrated ability to analyze and troubleshoot technical issues
• Experience supporting end-users and resolving live environment issues with creative solutions
• Strong interpersonal skills in a highly collaborative team environment; proven ability to successfully work with roles ranging from the leadership team to individual end-users
• Top-notch written and verbal communication skills
• Bachelor’s degree or equivalent combination of education and experience required

PREFERRED QUALIFICATIONS:

• Athena application experience
• Knowledge of ambulatory clinical and revenue cycle workflow processes
• Mental health industry knowledge

AT GEODE HEALTH, WE OFFER:

• Competitive compensation
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan

WHY WORK FOR GEODE HEALTH?

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available.  To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care.  We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact.  Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation. 

To learn more, visit us as www.geodehealth.com