HEADQUARTERED IN COLUMBUS, OHIO FOR OVER 70 YEARS, GERMAIN AUTOMOTIVE PARTNERSHIP IS ONE OF THE TOP PRIVATELY HELD AND WELL RESPECTED DEALER GROUPS. GERMAIN AUTOMOTIVE PARTNERSHIP CONSISTS OF 11STATE OF THE ART SALES, SERVICE AND INSURANCE FACILITIES IN CENTRAL OHIO AND NAPLES, FLORIDA INCLUDING:
- Germain Lexus of Dublin
- Germain Lexus of Easton
- Germain Ford
- Germain Nissan
- Germain Mazda
- Germain Toyota West
- Germain Hyundai
- Germain Subaru
- Germain KIA
- Germain Volkswagen
- Germain Toyota of Naples
- Germain Insurance Company
Germain Automotive Partnership offers a wide range of automotive products and services, including new and used vehicles, vehicle maintenance and repair services, vehicle parts and various insurance policies. Our family of great employees has helped Germain Automotive Partnership grow and expand throughout the years by providing world class customer service over and over again.
SERVICE ADVISOR DUTIES AND RESPONSIBILITIES:
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner.
- Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Test-drive the vehicle or refer to the test technician as necessary.
- Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
- Maintains a dealership-prescribed standard for "hours per customer repair order written."
- Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
- Ability to read and comprehend instructions and information.
- Two years of experience in a dealership position.
- General knowledge of vehicle mechanical operations.
- ASE certification preferred.
- Sales experience preferred.
- Professional personal appearance.
- Excellent oral and written communication skills.
- All applicants must perform duties and responsibilities in a safe manner
- Bilingualism is not required, but can be very helpful.
- Valid Ohio Driver’s license is required.
- Ability to pass pre-employment testing to include background check, drug test and motor vehicle report is required.
REQUIREMENTS:
Ability to read and comprehend instructions and information.
- Two years of experience in a dealership position.
- General knowledge of vehicle mechanical operations.
- ASE certification preferred.
- Sales experience preferred.
- Professional personal appearance.
- Excellent oral and written communication skills.
- All applicants must perform duties and responsibilities in a safe manner
- Bilingualism is not required, but can be very helpful.
- Valid Ohio Driver’s license is required.
- Ability to pass pre-employment testing to include background check, drug test and motor vehicle report is required.
BENEFITS OVERVIEW:
Germain Lexus of Easton is proud to offer the following benefits for our employees:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K
- Life Insurance
- Short and Long-term Disability Insurance
- Paid time off
- Employee Discounts
- State of the art technology
- Off Sundays