Title: Operations and Finance Coordinator

Schedule/Location: Full-time, Hybrid (Remote 1 day per week)

Compensation: $60,000-$80,000

Qualifications:

? Bachelor's degree in management, project management, finance, or related field. Bachelor’s

degrees in psychology or related fields may also be considered.

? Proven experience in operations, including hiring, customer service, and financial oversight.

? Proficiency in Excel.

? Familiarity with insurance billing a plus.

Competencies:

? Excellent communication and interpersonal skills, with a person-centric approach.

? Ability to maintain confidentiality and handle sensitive information professionally.

? Strong problem-solving abilities and attention to detail.

? Displays ownership and a proactive approach to responsibilities.

About the Role:

? Serve as the main point of contact for clients regarding billing and insurance inquiries.

? Execute and track financial transactions including credit card charges, following of payment

plans, and recording check payments.

? Support client invoicing by generating statements and reviewing insurance claims.

? Verify accuracy of transaction details and resolve discrepancies promptly.

? Collaborate with vendors to facilitate billing, regulatory compliance, and systems management.

? Conduct hiring and onboarding of all staff and maintain personnel records.

? Manage and oversee competency assessments and performance review cycles.

? Assist with clinic compliance requirements including orienting new staff, conducting emergency

drills, and incident reporting.

? Maintain positive relationships with clients and prospective staff by delivering exceptional

service.

? Audit client charts for timeliness and completeness of documentation.

? Identify opportunities for process improvement, efficiency gains, and enhancement of client and

candidate experiences.

? Provides assistance or coverage with admissions, as needed.

? Other duties as assigned.

Our Ideal Candidate:

? Exhibits passion and excitement at work. Enjoys working with clients with complex problems,

including suicidality and interpersonal difficulties.

? Manages their own emotions in challenging situations. Stays effective when the going gets tough

and displays exceptional communication skills.

? Receives feedback and supervision non-defensively and is willing to learn.

? Demonstrates cognitive and interpersonal flexibility.

? Works to assess and increase antiracism competencies, including using antiracism

consultation services and participating in training/didactics available through the program.

? Values accessible treatment to all in the community and has a sense of social responsibility.

? Maintains high ethical standards and does what is right, not just what is expedient. Speaks plainly

and truthfully. Discusses difficult topics directly with those involved.

? Listens actively and seeks to understand other’s views.

? Is a team player! Covers for others when needed, is supportive of colleagues.