Title: Operations and Finance Coordinator
Schedule/Location: Full-time, Hybrid (Remote 1 day per week)
Compensation: $60,000-$80,000
Qualifications:
? Bachelor's degree in management, project management, finance, or related field. Bachelor’s
degrees in psychology or related fields may also be considered.
? Proven experience in operations, including hiring, customer service, and financial oversight.
? Proficiency in Excel.
? Familiarity with insurance billing a plus.
Competencies:
? Excellent communication and interpersonal skills, with a person-centric approach.
? Ability to maintain confidentiality and handle sensitive information professionally.
? Strong problem-solving abilities and attention to detail.
? Displays ownership and a proactive approach to responsibilities.
About the Role:
? Serve as the main point of contact for clients regarding billing and insurance inquiries.
? Execute and track financial transactions including credit card charges, following of payment
plans, and recording check payments.
? Support client invoicing by generating statements and reviewing insurance claims.
? Verify accuracy of transaction details and resolve discrepancies promptly.
? Collaborate with vendors to facilitate billing, regulatory compliance, and systems management.
? Conduct hiring and onboarding of all staff and maintain personnel records.
? Manage and oversee competency assessments and performance review cycles.
? Assist with clinic compliance requirements including orienting new staff, conducting emergency
drills, and incident reporting.
? Maintain positive relationships with clients and prospective staff by delivering exceptional
service.
? Audit client charts for timeliness and completeness of documentation.
? Identify opportunities for process improvement, efficiency gains, and enhancement of client and
candidate experiences.
? Provides assistance or coverage with admissions, as needed.
? Other duties as assigned.
Our Ideal Candidate:
? Exhibits passion and excitement at work. Enjoys working with clients with complex problems,
including suicidality and interpersonal difficulties.
? Manages their own emotions in challenging situations. Stays effective when the going gets tough
and displays exceptional communication skills.
? Receives feedback and supervision non-defensively and is willing to learn.
? Demonstrates cognitive and interpersonal flexibility.
? Works to assess and increase antiracism competencies, including using antiracism
consultation services and participating in training/didactics available through the program.
? Values accessible treatment to all in the community and has a sense of social responsibility.
? Maintains high ethical standards and does what is right, not just what is expedient. Speaks plainly
and truthfully. Discusses difficult topics directly with those involved.
? Listens actively and seeks to understand other’s views.
? Is a team player! Covers for others when needed, is supportive of colleagues.