Join the team as Lead Glazier/Installer of an exciting new business in the greater Grand Rapids, MI, area!
Roles & Responsibilities:
The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s).
Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment, etc.
Communicate to office AND customer.
Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site.
If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
Take care of the customer's home/business, ensuring we leave it cleaner than when we found it.
Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions.
Assist team with job details development and troubleshooting.
Provide customer and prospective customers with company marketing materials.
Assist team in the maintenance and cleaning of the installation vehicle and work-space area.
Qualifications & Educational Requirements:
1-3 years residential glass installation experience
HS Diploma or equivalent
Valid license to drive
Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted.
Preferred Skills:
Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc.
Residential window/door installation including new construction and retrofit
Window/door maintenance, weatherization, and repair
Effective troubleshooting skills
Excellent verbal/written communications skills
Microsoft Office proficient (Word, Excel) preferred
Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period.
Glass Guru is a franchise system. Each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Glass Guru Corporate.