Job Description

Receptionist - Hwy 20, Tallahassee, FL - #ZR POSITION:  Receptionist - Hwy 20, Tallahassee, FL - #ZRTYPE:  Part TimeLOCATION:  1668 - B Norman Park Dr., Tallahassee, FL 32304

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Mission Contribution:  Through acceptable HR practices provide job training, education and employment to people with disabilities and other barriers to employment, helping them to reach their fullest potential.

Primary Function: Under the direction of the Director of Human Resources, the Receptionist is responsible for attending to visitors and handle inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. 

Core Competencies:

Information Management

Professional Personal Presentation

Computer Literacy – (Microsoft Office)

Detail - Oriented

Strong Communication Skills

(Verbal and Written)

Reliability

Ability to Multitask

Strong Customer Service Orientation

Essential Functions:

• Answer telephones, screen/route calls and take accurate and complete messages.
• Serves as appoint of contact for all service calls. Inform appropriate staff of results of call/visits.
• Retrieve and distribute messages from the answering machine on a daily basis.
• Greet persons entering the organization.
• Direct persons to the correct destination.
• Handle queries from the public and customers.
• Ensure knowledge of staff movement in and out of the organization.
• General administrative and clerical support.
• Receive and sort mail and deliveries.
•  Handle request for vouchers as appropriate.
• Handle community service requests as appropriate.
• Maintain an acceptable attendance and punctuality record.
• Other duties as assigned.

Requirements:

• Communicates effectively both verbally and in writing with management, colleagues and individuals inside and outside the organization.
• Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• High stress tolerance.
• Supportive of Goodwill’s efforts to create a positive, healthy work environment.
• Can be depended on to report to work at the scheduled time and is seldom absent from work.
• Can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Typical Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primary duties are performed in an office environment. The noise level in the work environment is usually moderate.

• Will possibly be working alongside others with social, mental, and emotional disabilities.

Education:

• High school diploma or equivalent

Minimum Experience:

• Knowledge of administrative and clerical procedures.
• Knowledge of Microsoft Office and other relevant software applications
• Knowledge of customer service principles and practices

Company Description

Goodwill was founded in 1902 in Boston by Rev. Edgar J. Helms, a Methodist minister and early social innovator. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired those who were poor to mend and repair the used goods. The goods were then resold or were given to the people who repaired them. The system worked, and the Goodwill philosophy of “a hand up, not a hand out” was born. Dr. Helms’ vision set an early course for what today has become a $4 billion nonprofit organization. Helms described Goodwill Industries as an “industrial program as well as a social service enterprise...a provider of employment, training and rehabilitation for people of limited employability, and a source of temporary assistance for individuals whose resources were depleted.” Times have changed, but Helms’ vision remains constant: “We have courage and are unafraid. With the prayerful cooperation of millions of our bag contributors and of our workers, we will press on till the curse of poverty and exploitation is banished from mankind.” Goodwill’s network of 165 independent, community-based Goodwills in the United States and Canada offers customized training and services for individuals who want to find a job, pursue a credential or degree, and strengthen their finances. Each local Goodwill must be accredited, apply for membership and meet certain criteria established by Goodwill Industries International (GII). The GII Member Services center, located in Rockville, MD, offers local Goodwills a number of benefits to enhance their programs and services, and grow their Goodwills. Goodwill Industries – Big Bend, Inc. was founded on June 1, 1965. The first local Goodwill store was opened on Jackson Bluff Road in Tallahassee. At that same time Goodwill collection boxes were placed in all major communities for the collection of used clothing. These donations were taken to a workshop for repair, then sold to assist disabled and disadvantaged people the area. Over the next 35 years Goodwill Industries – Big Bend grew significantly. A Halfway House for men was established on July 1, 1972, providing temporary supervised living for Personal Work Adjustment Training clients. In 1981, Goodwill Industries – Big Bend began the Gulf Coast Division, a branch operation, with a store in Panama City, and in 1989, opened their first apartment complex for people with disabilities. By the turn of the century, Goodwill Industries – Big Bend had retail outlets throughout the Big Bend area. The first computer training class began at the Mabry Street facility in March 2001 and Career Training Centers were added to many stores. Now with 26 Retail Stores, 14 Attended Donation Centers, 9 Career Training Centers, 13 Residential Communities, and an Automotive Resale Lot, Goodwill Industries – Big Bend, Inc. continues to grow and offer more services to people with disabilities and other barriers to employment.