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Computer Tech

Goodwill Big Bend

Computer Tech

Tallahassee, FL
Full Time
Paid
  • Responsibilities

    Job Description

    Computer Tech - 362

    POSITION:  Computer Tech - 362TYPE:  Part TimeLOCATION:  2734 Capital Circle NE, Tallahassee, FL 32308

    LOG IN Mission Contribution: To support an increase in donation   and customer relationship.

    Primary  Function:

    • Determine  customers technical needs and provide   them with  appropriate solutions
    • Troubleshooting   a variety of  computer issues
    • Install hardware, software and device  drivers  on standalone  computers  for refurbishing  and repair
    • Test, clean, and price  various  computer peripherals  and hardware
    • Upgrade software, patches and operating  systems on a continuous  basis
    • Act as a technical resource in order to assist customers with  resolving  computer  issues
    • Identify  and report any parts needed for refurbishing  and repairing  computers
    • Maintain  documentation  of technical maintenance  procedures carried out  for repairs
    • Logging  and reporting  production.

    Core Competencies:

    Analytical Skills

    IT Skills

    Dexterity Skills

    Ability to work independently

    Communication Skills

    Good Work Ethic

    Job Skills & Requirements: Analytical  Skills:

    Computer repair techs need to be able  to solve  issues  that might  not  have a clear solution.   Must be able to experiment  and use trial and error is  important.

    Communication: Computer repair techs have to ask questions and listen to customers in order to find the clear solution.

    IT Skills: Be able to use diagnostic tools to assess or monitor computer systems requires knowledge of certain IT skills.

    Dexterity: Computer repair techs use their  hands  to manipulate   objects  with computers.

    Troubleshooting:  Computer tech repair techs must be able to diagnose, repair and test computer problems  as they arise.

    Independence:  The ability  to  work independently

     

    Physical Requirements:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing this  job, the employee is required to stand, walk, sit, use hands  to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee may also be exposed to a hazardous environment due  to the use of wires.

    • Most activities involve repetitive upper body movement  and bending.

    • Must have good hand-eye coordination.  Specific vision abilities required by this  job  include  close vision,  distance vision, color vision, peripheral vision,   depth perception and the ability to adjust focus.

    Typical Work Environment:

     

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing  this job, the employee is exposed to weather conditions  prevalent at the time, but works primarily indoors and/or at facility entrance; the noise level in the work environment is usually moderate.

    • Stools or chairs may be provided to allow employee to alternate between sitting and standing while performing  job.

    • Will possibly be working alongside others  with social, mental, and emotional disabilities.

    Education:

     

    N/A

    Minimum Experience:

    • Some work experience and knowledge  helpful.  #ZR

    Company Description

    Goodwill was founded in 1902 in Boston by Rev. Edgar J. Helms, a Methodist minister and early social innovator. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired those who were poor to mend and repair the used goods. The goods were then resold or were given to the people who repaired them. The system worked, and the Goodwill philosophy of “a hand up, not a hand out” was born. Dr. Helms’ vision set an early course for what today has become a $4 billion nonprofit organization. Helms described Goodwill Industries as an “industrial program as well as a social service enterprise...a provider of employment, training and rehabilitation for people of limited employability, and a source of temporary assistance for individuals whose resources were depleted.” Times have changed, but Helms’ vision remains constant: “We have courage and are unafraid. With the prayerful cooperation of millions of our bag contributors and of our workers, we will press on till the curse of poverty and exploitation is banished from mankind.” Goodwill’s network of 165 independent, community-based Goodwills in the United States and Canada offers customized training and services for individuals who want to find a job, pursue a credential or degree, and strengthen their finances. Each local Goodwill must be accredited, apply for membership and meet certain criteria established by Goodwill Industries International (GII). The GII Member Services center, located in Rockville, MD, offers local Goodwills a number of benefits to enhance their programs and services, and grow their Goodwills. Goodwill Industries – Big Bend, Inc. was founded on June 1, 1965. The first local Goodwill store was opened on Jackson Bluff Road in Tallahassee. At that same time Goodwill collection boxes were placed in all major communities for the collection of used clothing. These donations were taken to a workshop for repair, then sold to assist disabled and disadvantaged people the area. Over the next 35 years Goodwill Industries – Big Bend grew significantly. A Halfway House for men was established on July 1, 1972, providing temporary supervised living for Personal Work Adjustment Training clients. In 1981, Goodwill Industries – Big Bend began the Gulf Coast Division, a branch operation, with a store in Panama City, and in 1989, opened their first apartment complex for people with disabilities. By the turn of the century, Goodwill Industries – Big Bend had retail outlets throughout the Big Bend area. The first computer training class began at the Mabry Street facility in March 2001 and Career Training Centers were added to many stores. Now with 26 Retail Stores, 14 Attended Donation Centers, 9 Career Training Centers, 13 Residential Communities, and an Automotive Resale Lot, Goodwill Industries – Big Bend, Inc. continues to grow and offer more services to people with disabilities and other barriers to employment.